Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Miller

Slippery Rock

Summary

I have been a devoted stay at home mother for 2 years and have decided I’m ready to return to the work force as a Highly-motivated employee with excellent customer service, multitasking, and time management abilities. I will be Devoted to giving every customer a positive and memorable experience. I desire to take on new challenges. I have a Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
2017
2017
years of post-secondary education

Work History

Direct Support Professional

Merakey Allegheny Valley School
Slippery Rock
05.2017 - 05.2023
  • Assisted individuals with daily living activities and personal care tasks.
  • Supported communication and social skills development through engaging interactions.
  • Implemented behavior support plans to promote positive behaviors and independence.
  • Collaborated with healthcare professionals to ensure comprehensive care for clients.
  • Documented client progress and incidents accurately in case management systems.
  • Organized recreational activities to enhance socialization and community involvement.
  • Trained new staff on best practices for direct support and client engagement.
  • Maintained a safe and clean environment for clients in residential settings.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Followed care plan and directions to administer medications.
  • Assisted individuals in learning and developing new skills.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Used approved crisis intervention techniques in emergency situations.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.

Sales Associate

Journeys Shoes
Grove City
08.2015 - 08.2017
  • Assisted customers in selecting footwear and accessories based on preferences.
  • Maintained store presentation by organizing merchandise and displays effectively.
  • Resolved customer inquiries and issues with professionalism and courtesy.
  • Processed transactions accurately using point-of-sale systems.
  • Conducted inventory checks to ensure stock availability and accuracy.
  • Collaborated with team members to create a welcoming shopping environment.
  • Educated customers about product features, benefits, and care instructions.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.

Customer Service Representative

Planet Fitness
Butler
11.2015 - 05.2017
  • Assisted members with inquiries regarding gym services and memberships.
  • Processed member check-ins using front desk software systems.
  • Resolved customer complaints professionally and efficiently.
  • Maintained cleanliness and organization of gym facilities and equipment.
  • Scheduled appointments for personal training sessions and fitness classes.
  • Handled payment transactions accurately at the front desk area.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Cashier

Burger King
Harrisville
03.2015 - 01.2016
  • Processed customer transactions efficiently at a fast-paced food service environment.
  • Maintained cleanliness and organization of the front counter and dining area.
  • Assisted customers with menu selections and answered their inquiries promptly.

Education

Slippery Rock Area Highschool
Slippery Rock, PA

Some College (No Degree) - Biochemistry

Butler County Community College
Butler , PA

Skills

  • Behavior support
  • Crisis intervention
  • Documentation management
  • Thrives in fast paced environments
  • Able to handle customer requests and complaints in a fast and friendly manner
  • Excellent people skills

Timeline

Direct Support Professional

Merakey Allegheny Valley School
05.2017 - 05.2023

Customer Service Representative

Planet Fitness
11.2015 - 05.2017

Sales Associate

Journeys Shoes
08.2015 - 08.2017

Cashier

Burger King
03.2015 - 01.2016

Slippery Rock Area Highschool

Some College (No Degree) - Biochemistry

Butler County Community College

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Kayla Miller