Kayla Panther
Pittsburgh
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Cosmetologist
Smudged Hair Studio
01.2024 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Business Owner/ Hairstylist
Pantheress Hair Studio
10.2020 - 01.2024
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Scheduled appointments, talked with clients on the phone, took payments through a POS system, kept files on clients.
- Created templates in Excel.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Manager
Big Iron Tattoo
04.2016 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Cosmetology License - Cosmetology
Bella Capelli
Pittsburgh, PA05-2019
Skills
- Accurate Data Entry
- Marketing
- Proficient in Computer Applications
- Office Management
- Filing
- Dedicated team player
- Data organization
- Complex Problem-solving
- Scheduling
- Staff management
Timeline
Cosmetologist
Smudged Hair Studio
01.2024 - Current
Business Owner/ Hairstylist
Pantheress Hair Studio
10.2020 - 01.2024
Manager
Big Iron Tattoo
04.2016 - 02.2022
Cosmetology License - Cosmetology
Bella Capelli
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