Kayla Rohrer

• Explained service costs and addressed customer questions to enhance understanding and satisfaction.
• Responded promptly to customer inquiries via phone, email, or in person to ensure timely communication.
• Answered phone calls and responded to questions and concerns.
• Handled telephone inquiries regarding appointments and work in process.
• Calculated materials, supplies, and labor costs to develop accurate estimates and prepare detailed work orders.

• Developed strategic plans to enhance client satisfaction and service delivery.
• Facilitated workshops to identify client needs and align solutions effectively.
• Analyzed market trends to provide insights for business development initiatives.
• Completed construction, painting, and drywalling tasks for seasonal projects to ensure timely project delivery

Monitored and recorded vital signs for patient assessments and updates.

• Documented patient interactions in electronic health records to enhance continuity of care.
• Provided emotional support to patients and families during treatment processes.
• Responded quickly to emergency situations following established protocols.
• Cross-trained in lab (phlebotomy) to support comprehensive patient care.
• Trained in assisting with Bone Marrow Biopsy Procedures.
• Precepted new hires to ensure effective onboarding.

• Coordinated vehicle-showing appointments for sales team and followed up with reminder calls to enhance customer engagement.
• Engaged with customers to understand their needs and suggested optimal products and services to meet their requirements.
• Assessed customer needs through targeted questions and recommended tailored solutions to drive satisfaction.
• Processed incoming calls, emails, and web chat requests promptly and professionally.
• Disclosed terms of sales with customers and reviewed sales with management.
• Performed data entry into computer systems accurately and efficiently.

• Identified and replaced worn tires and related components, optimizing safety.
• Identified tire and rim issues and performed necessary repairs.
• Changed and rotated tires to enhance vehicle safety and customer satisfaction.
• Executed tire rotations, mounts, and balancing for improved vehicle performance.
• Executed repairs on tubeless tire punctures through patching or plugging methods.
• Executed minor repairs, including valve stem replacements, on customer vehicles' tires.
• Conducted tire inspections for defects and wear, measuring tread depth for evaluation.

• Executed troubleshooting and repair of equipment per manufacturer specifications, enhancing equipment reliability.
• Conducted routine inspections of equipment for preventive and emergency maintenance, reducing potential downtime.
• Ran tests on newly repaired machinery and equipment to confirm proper functionality.
• Inspected materials and equipment regularly to check for potential hazards and machine defects.
• Replaced defective components or parts.
• Managed parts sales and service operations for lawn mower repairs, ensuring customer satisfaction and timely service.
• Estimated cost of labor and materials for projects and communicated value to clients.