Kayla Roth
Needmore
Summary
Dynamic Referral Specialist at Tri State Community Health Center with knowledge in insurance precertification and patient scheduling. Proven ability to enhance patient care coordination and satisfaction through effective communication and relationship-building. Committed to streamlining processes, ensuring timely appointments, and maintaining patient confidentiality. Strong customer service skills drive successful outcomes in healthcare settings.
Overview
17
17
years of professional experience
Work History
Referral Specialist
Tri State Community Health Center
10.2016 - Current
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Obtained prior authorization for imaging.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
Assistant Machine Operator
Specialty Industries Inc.
12.2010 - 08.2016
- Increased production efficiency by maintaining and adjusting machine settings, ensuring optimal performance.
- Facilitated smooth changeovers between product runs by efficiently preparing machines for new specifications, minimizing delays in production schedules.
- Upheld cleanliness standards in the workplace by performing routine housekeeping tasks, promoting a safe and organized work area.
- Participated in ongoing training opportunities to expand knowledge base and improve overall job performance consistently.
- Assisted in maintaining equipment uptime by quickly troubleshooting minor issues, enabling machines to return to full operation with minimal impact on production goals.
- Assisted in achieving production goals by monitoring machine output and making necessary adjustments for consistent quality.
- Collaborated with team members to maintain a safe and efficient work environment, adhering to safety protocols and company policies.
- Ensured product quality through thorough visual inspections, identifying any defects or discrepancies before packaging.
- Enhanced communication between shifts with detailed log entries, providing critical information for seamless handoffs between operators.
- Boosted teamwork among colleagues by actively assisting fellow operators when needed, fostering a collaborative environment focused on shared success.
- Optimized resource utilization through accurate measuring and cutting of materials based on job specifications, minimizing waste generated during the process.
- Contributed to team success by cross-training on various machines, increasing versatility within the department.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Quickly shut down equipment in emergency situations following protocols.
Farm Hand
Nandi Veterinary Associates
01.2008 - 12.2010
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
- Assisted in birth of livestock, enhancing farm's productivity and animal well-being with skilled support.
- Rotated animals between grazing areas to provide enough access to food.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Observed animals and notified supervisor of signs of illness.
- Placed orders for animal food with vendors and confirmed delivery dates and times.
- Assisted in surgeries and embryo transfers
Education
High School Diploma -
Susquehannock High School
Glen Rock, PA06.2002
Skills
- Customer service
- Medical scheduling
- Insurance precertification processes
- Electronic patient charts
- Referring physician communication
- Patient scheduling
- Patient confidentiality
- Insurance verification
Timeline
Referral Specialist
Tri State Community Health Center
10.2016 - Current
Assistant Machine Operator
Specialty Industries Inc.
12.2010 - 08.2016
Farm Hand
Nandi Veterinary Associates
01.2008 - 12.2010
High School Diploma -
Susquehannock High School
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