Kayla Sloan
Boiling Springs
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
4
4
years of professional experience
Work History
Shift Lead
Vail Ski Resort
12.2022 - Current
- Responded to and resolved customer questions and concerns.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Team Member
CVS
03.2021 - 05.2022
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
Assistant Athletics Coach
Northern High School
09.2022 - Current
- Provided administrative support to department leads to help organize events and fundraisers.
- Led group discussions and activities to meet different community needs.
- Used strong interpersonal communication skills to convey information to others.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH03-2026
Associate of Arts - Criminal Justice
Harrisburg Area Community College
Harrisburg, PA05.2024
High School Diploma -
Northern High School
Dillsburg, PA06.2022
Skills
- Staff Training and Development
- Performance monitoring
- Safety processes and procedures
- Work Area Inspection
Timeline
Shift Lead
Vail Ski Resort
12.2022 - Current
Assistant Athletics Coach
Northern High School
09.2022 - Current
Team Member
CVS
03.2021 - 05.2022
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Associate of Arts - Criminal Justice
Harrisburg Area Community College
High School Diploma -
Northern High School
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