Kayla Steck
Carlisle
Summary
Dynamic Retirement Technician Supervisor with a proven track record at the Public School Employees' Retirement System, excelling in team training and meticulous attention to detail. Expert in complex calculations and enhancing operational procedures, driving efficiency and accuracy in benefit payments and member account management.
Overview
12
12
years of professional experience
Work History
Retirement Technician Supervisor
Public School Employees' Retirement System
06.2018 - Current
- Supervise a team of five Retirement Technicians by assigning and reviewing work, preparing and conducting employee performance evaluations, and creating and implementing training material and operating procedures.
- Provides guidance to staff in the interpretation and communication of the provisions of the Retirement Code, rules, regulations, and legal opinions as they apply to benefit payments and member accounts.
- Supervises employees who analyze information and prepare responses to complex inquiries from school districts and other business areas.
- Develops and maintains procedures manuals for all processes within the section.
Retirement Technician
Public School Employees' Retirement System
09.2015 - 06.2018
- Successful completion of a twelve month formalized training program as a Retirement Technician Trainee.
- Apply the provisions of the Retirement Code, rules, regulations, business rules, and procedures as they relate to member account and employer related data and benefit eligibility.
- Perform a review of complex retirement accounts and analyze data to identify and eliminate data inconsistencies that compromise the accuracy of a member's account.
- Perform complex calculations to determine appropriate account adjustments, complete documentation to support corrective action, and complete monetary and non-monetary adjustments.
Clerk Typist 3
Pennsylvania Parole Board
05.2013 - 09.2015
- Served as lead worker by overseeing the daily workload, performance, and quality of work produced by the Clerk Typist 2.
- Reviewed various Field Reports to determine the required action and prepare he appropriate memorandum for the Board Action/Signatures.
- Received notifications of incidents involving misconducts and arrest of inmates.
- Prepared new appropriate memorandums for Board Action/Signatures.
- Compiled data needed for production/statistical purposes and orders supplies.
Education
Associate of Science - Accounting
Central Penn College
Summerdale, PA12-2021
High School Diploma -
Red Land High School
Lewisberry, PA06-2008
Skills
- Attention to detail
- Multitasking and organization
- Written/Verbal communication
- Team Training
- Mathematical calculations
Timeline
Retirement Technician Supervisor
Public School Employees' Retirement System
06.2018 - Current
Retirement Technician
Public School Employees' Retirement System
09.2015 - 06.2018
Clerk Typist 3
Pennsylvania Parole Board
05.2013 - 09.2015
Associate of Science - Accounting
Central Penn College
High School Diploma -
Red Land High School
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