Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Thomas

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Summary

Results-driven professional with strong customer service skills. Experienced in scheduling coordination and team training. Dedicated to enhancing customer engagement and streamlining appointment processes.

Overview

10
10
years of professional experience

Work History

Scheduling Coordinator

ROG Orthodontics
Wyomissing
04.2022 - 08.2025
  • Coordinated patient scheduling to optimize appointment availability and reduce wait times.
  • Assisted in training new staff on scheduling processes and system navigation.
  • Set and confirm patients' appointments.
  • Answered incoming calls and emails.
  • Sent emails and faxes to patients and other facilities.
  • Processed payments for treatment and insurance.
  • Created the schedule for the Scheduling Coordinators' weekly rotation.

Customer Experience Manager

Michaels Arts and Crafts
Wyomissing
06.2017 - 03.2022
  • Developed customer engagement strategies to enhance shopping experiences at the arts and crafts store.
  • Trained team members on best practices in customer service and product knowledge.
  • Coordinated in-store events to promote community involvement and customer interaction.
  • Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
  • Analyzed monthly reports to monitor our rewards program.
  • I made sure the front end of the store was presentable at all times.

Crew Member

Arbys Resturant
Wyomissing
04.2015 - 06.2021
  • Prepared food items according to standard recipes and safety guidelines.
  • Delivered excellent customer service during high-volume dining hours.
  • Operated kitchen equipment efficiently to maintain food quality and safety.
  • Maintained cleanliness and organization in work areas throughout shifts.
  • Assisted in training new crew members on operational procedures.
  • Handled cash transactions accurately at the register during busy periods.
  • Performed cashier duties such as taking orders, collecting payments and providing change.

Education

GED -

HiSet
Online
08-2025

Skills

  • Customer service
  • Time management
  • Team collaboration
  • Appointment scheduling
  • Event coordination
  • Payment processing

Timeline

Scheduling Coordinator

ROG Orthodontics
04.2022 - 08.2025

Customer Experience Manager

Michaels Arts and Crafts
06.2017 - 03.2022

Crew Member

Arbys Resturant
04.2015 - 06.2021

GED -

HiSet

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Kayla Thomas