Kayla Vera-Matos
Lancaster
Overview
7
7
years of professional experience
Work History
Paraprofessional
STS
09.2024 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Customer Service Representative
Clark Resources
01.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Customer Focused, Friendly, Personable, and a Team Player
- Computer literate
- Strong time management skills
- Excellent verbal and written communication skills
Case Manager Supervisor
Hopes Haven
01.2018 - 01.2022
- Developed strong relationships with community partners to facilitate access to resources for adolescents in need.
- Developed and implemented training programs for staff.
- Making appointments for adolescents
- Transporting adolescents to work,school and or appointments
- Making monthly's reports
- Answering phone calls incoming and out
- Attending monthly meetings
- Supervising adolescent and staff
Education
Lancaster School of Cosmetology & Therapeutic Body
Lancaster, PA09-2025
High School Diploma -
McCaskey East
Lancaster, PA07-2017
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Calm and patient demeanor
- Patient
- Computer skills
- Documentation
- self-motivation
Languages
Spanish
Native or Bilingual
Timeline
Paraprofessional
STS
09.2024 - Current
Customer Service Representative
Clark Resources
01.2022 - 02.2023
Case Manager Supervisor
Hopes Haven
01.2018 - 01.2022
Lancaster School of Cosmetology & Therapeutic Body
High School Diploma -
McCaskey East