Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayla Worrell

Abington

Summary

I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am eager to contribute to team success and further develop professional skills. I bring such a positive attitude and commitment to continuous learning and growth. I also offer strong interpersonal skills with a deep passion for creating outstanding guest experiences with my experience as a Hospitality manager. Since I have worked in the costumer service industry (officially) for about 3 years now, I know exactly how to effectively communicate with people who are unhappy with the service we provide

Overview

1
1
year of professional experience
1
1
Certification

Work History

Hospitality Manager

Popeyes Chicken
08.2025 - Current
  • Managed daily operations to ensure exceptional guest experiences.
  • Trained and mentored staff on service standards and operational procedures.
  • Resolved guest complaints promptly to uphold brand reputation.
  • Collaborated with marketing team on promotional initiatives to drive occupancy rates.
  • Increased customer service ratings significantly through personable service.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Ensured compliance with industry standards and regulations through regular audits and inspections.
  • Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
  • Greeted guests upon arrival and offered assistance.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Trained new employees, demonstrating best methods for serving clients and guests.

Cashier

Popeyes Chicken
08.2024 - Current
  • Processed transactions efficiently and accurately using point-of-sale systems.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of the checkout area to enhance customer experience.
  • Assisted in restocking merchandise to ensure product availability for customers.
  • Collaborated with team members to improve workflow and reduce wait times at checkout.
  • Handled cash and credit transactions while ensuring adherence to security protocols.
  • Greeted customers entering store and responded promptly to customer needs.
  • Supported promotional activities by informing customers about ongoing sales and discounts.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Team Member

Honeygrow
06.2025 - 08.2025
  • Assisted in food preparation and assembly, ensuring quality standards were consistently met.
  • Delivered exceptional customer service, fostering a welcoming environment for guests.
  • Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
  • Collaborated with team members to optimize workflow and improve service efficiency.
  • Adapted to changing demands during peak hours, demonstrating flexibility in tasks assigned.
  • Supported inventory management by restocking supplies and tracking product availability.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.

Education

Bachelor of Science - Biology Vertebrae Physiology

Pennsylvania State University
University Park, PA
05-2029

Skills

  • Staff training and development
  • Guest satisfaction tracking
  • Guest communication
  • Guest services
  • Hospitality and service industry background
  • Guest conflict resolution
  • Food and beverage operations
  • Training and mentoring
  • Teamwork and leadership
  • Food safety regulations
  • Guest relations management
  • Health and safety compliance

Certification

  • CPR Certified through ASHS red cross

Timeline

Hospitality Manager

Popeyes Chicken
08.2025 - Current

Team Member

Honeygrow
06.2025 - 08.2025

Cashier

Popeyes Chicken
08.2024 - Current

Bachelor of Science - Biology Vertebrae Physiology

Pennsylvania State University

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Kayla Worrell