Kaylah Borden
Folcroft
Summary
Reliable and customer-focused, with experience in fast paced environments. Skilled at problem solving, multitasking, and staying calm under pressure. Strong team player who enjoys helping customers and making sure tasks are completed efficiently.
Overview
4
4
years of professional experience
Work History
E-Roadside Assistance Agent
U-Haul International
WFH
08.2023 - Current
- Took calls from customers having issues with their trucks or trailers
- Asked questions to figure out what was going on and what they needed
- Helped walk customers through simple fixes when possible
- Set up roadside services like towing or repairs when needed
- Helped find nearby locations if they needed a replacement
- Kept notes on each call and updated the system with what happened
- Handled multiple calls and cases at the same time
- Stayed calm and explained things clearly, especially when customers were stressed
- Worked in a fast paced environment and kept up with call volume
Team Member
McDonald's
2711 MacDade Boulevard Holmes, PA 19043
11.2021 - 11.2022
- Took customer orders and handled cash register transactions
- Prepared sandwiches and other menu items while following company standards
- Worked efficiently in a fast paced environment to keep orders moving
- Assisted with resolving customer concerns
- Maintained cleanliness and followed food safety procedures
- Communicated with team members to support a smooth work environment
- Managed multiple tasks during busy shifts while staying organized
Education
Associate of Science - Culinary Arts
Delaware County Community College
Media, PAHigh School Diploma -
Penn Wood High School - Green Avenue Campus
100 Green Ave, Lansdowne, PA 1905006-2024
Skills
- customer service
- communication
- problem solving
- multitasking
- time management
- attention to detail
- data entry/computer skills
- call handling
- works well in high stress situations
Timeline
E-Roadside Assistance Agent
U-Haul International
08.2023 - Current
Team Member
McDonald's
11.2021 - 11.2022
Associate of Science - Culinary Arts
Delaware County Community College
High School Diploma -
Penn Wood High School - Green Avenue Campus