Skilled at working independently and collaboratively in a team environment.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Cross trained via inbound RPN and inbound recieve dock
Waitress
Buca Di Beppo
10.2023 - 06.2024
Processed orders and sent to kitchen employees for preparation.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Increased sales significantly by upselling higher-end products to customers.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Lead Server Trainer
Chili's Bar and Grill
02.2022 - 10.2023
Increased staff retention through effective communication and fostering a positive work environment.
Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
Ensured proper training and memorization on new menu items, ingredients, and preparation techniques.
Taught staff how to deliver outstanding service to every customer as well as educating staff on upselling skills.
Residential/Commercial Cleaner
Kelly's Kleaning LLC
08.2020 - 02.2022
Cleaned building floors by sweeping, mopping, and scrubbing floors.
Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
Handled equipment, chemicals, and materials properly and with caution.
Maintained clean, neat, and professional entrances.
Disposed of trash and recyclables each day to avoid waste buildup.