Kaylee Ward
Washington
Summary
Offering strong foundation and commitment to customer service excellence. Proven to excel in fast-paced environments, I leveraged my strong work ethic and exceptional customer service skills at Lone Pine Country Club and Sorelle to enhance guest satisfaction and support team productivity. I strive to meet and exceed employer expectations. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Dicks Sporing Goods
Washington
05.2025 - Current
- Assisted customers in selecting sporting goods and equipment.
- Maintained store appearance through effective merchandising and organization.
- Provided product knowledge to enhance customer shopping experience.
- Collaborated with team members to restock shelves and displays.
- Handled customer inquiries and resolved issues promptly.
- Educated customers on promotions and loyalty programs available in-store.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Greeted customers upon entering the store and provided assistance.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Server/Banquet Bartender
Lone Pine Country Club
Washington
05.2024 - 10.2024
- Managed multiple guests simultaneously while maintaining high service quality.
- Provided prompt food and beverage service with attention to customer needs.
- Collaborated with team members during busy shifts to ensure efficient workflow.
- Enhanced customer satisfaction through personalized service during peak hours.
- Supported colleagues during high volume periods, fostering a collaborative work environment.
Retail Associate
Sorelle
02.2024 - 05.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service. Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments and created eye catching displays to showcase featured merchandise and promote sales.
Education
Bachelor of Arts - Communication Arts And Business Administration
Washington And Jefferson College
Washington, PA05-2028
Skills
- Work ethic
- Customer service excellence
- Cash management
- Guest relations
- Team collaboration
- Reliability and punctuality
- Effective communication
- Customer service
- Product knowledge
- Customer assistance
Volunteer work
McGuffey Youth cheerleading coach 2018- current
Extracurricular Activities
- McGuffey Varsity Cheerleading 2020-2024 - Team Captain 2023-2024
- McGuffey Varsity softball 2020-2024 - Team Captain 2024
- National Honor Society 2022-2024
- National Business Honor Society 2024
- Washington and Jefferson Cheerleader 2024-2025
- Member of Delta Gamma
- Vice President: Member Education for our Delta Gamma chapter
Timeline
Retail Sales Associate
Dicks Sporing Goods
05.2025 - Current
Server/Banquet Bartender
Lone Pine Country Club
05.2024 - 10.2024
Retail Associate
Sorelle
02.2024 - 05.2024
Bachelor of Arts - Communication Arts And Business Administration
Washington And Jefferson College