Jessica Cicero
Pottsville
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
28
28
years of professional experience
Work History
Property Manager
TWO Properties
Lehighton, PA
08.2007 - Current
- Oversaw property operations, ensuring compliance with regulations and maintenance standards.
- Managed tenant relations, addressing concerns and facilitating effective communication.
- Coordinated lease agreements, renewals, and terminations to optimize occupancy rates.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Staff Supervisor
Schuylkill Home Care
Pottsville, PA
10.1998 - Current
- Supervised daily operations ensuring compliance with healthcare regulations and quality standards.
- Trained and mentored staff, promoting professional development and enhancing team performance.
- Developed and implemented operational procedures to improve patient care efficiency.
- Coordinated communication between staff, patients, and families to ensure optimal service delivery.
- Oversaw scheduling and resource allocation to maintain adequate staffing levels for patient needs.
- Conducted regular performance evaluations, providing constructive feedback to support team growth.
- Managed incident reporting and resolution, maintaining a safe environment for patients and staff.
Education
High School Diploma -
Pottsville Area High School
Pottsville, PASkills
- Property management
- Property inspections
- Staff management
- Maintenance scheduling
- Maintenance coordination
- Multi-family property management
- Employee engagement
- Customer service
- Attention to detail
- Goal oriented
- Verbal and written communication
- Decision-making
Timeline
Property Manager
TWO Properties
08.2007 - Current
Staff Supervisor
Schuylkill Home Care
10.1998 - Current
High School Diploma -
Pottsville Area High School