Kayonna Lilly
Quarryville
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Earnest individual with experience in the human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kitchen Manager, Travel Team Crewmember
Raising Cane's Restaurants
07.2022 - Current
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to over 50 workers in food preparation and customer-facing roles to promote strong team performance.
- Chosen to open over 5 new Raising Cane's restaurants.
Hostess
Schulson Collective Restaurants
03.2021 - 08.2021
- Answered over 100 customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Caregiver
Quarryville Presbyterian Retirement Community
08.2020 - 12.2020
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs like cooking, eating and mobility to maintain self-esteem and general wellness.
- Assisted patients with self-administered medications.
Hostess
Jones Starr Restaurant
11.2019 - 09.2020
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Greeted customers warmly upon arrival and informed them of reservations and accurate wait times.
Accounting intern
Hershey Entertainment & Resorts
06.2017 - 07.2017
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Prepared monthly closings by creating journal entries and reconciling accounts.
- Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
Education
Bachelor of Arts - Communication And Social Influence
Temple University
Philadelphia, PA05.2023
Bachelor of Arts -
Universidad De Oviedo (University of Oviedo)
Asturias, España05.2022
High School Diploma -
Milton Hershey School
Hershey06.2019
Skills
- Bilingual
- Customer Service
- High-Volume Dining
- Internal and External Communications
- Complex Problem-Solving
Certification
- Microsoft Word, PowerPoint, Excel
- Small Business Administration: Introduction to Accounting
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Kitchen Manager, Travel Team Crewmember
Raising Cane's Restaurants
07.2022 - Current
Hostess
Schulson Collective Restaurants
03.2021 - 08.2021
Caregiver
Quarryville Presbyterian Retirement Community
08.2020 - 12.2020
Hostess
Jones Starr Restaurant
11.2019 - 09.2020
Accounting intern
Hershey Entertainment & Resorts
06.2017 - 07.2017
Bachelor of Arts - Communication And Social Influence
Temple University
Bachelor of Arts -
Universidad De Oviedo (University of Oviedo)
High School Diploma -
Milton Hershey School
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