Keely Wagner
Pottstown
Summary
Dependable Server and Bartender providing fast, high-quality customer service to guests in hospitality settings.
Overview
5
5
years of professional experience
Work History
Bartender
Big Phils Bar and Grill
08.2024 - Current
- Prepare and serve alcoholic and non-alcoholic beverages to customers
- Interact with guests in a friendly and professional manner
- Adhered to state laws regarding alcoholic beverage services and customer regulations, checking identification as needed.
- Keep bar presentable organized, and well-stocked to meet customer needs.
- Perform tasks in computer systems necessary to run the restaurant, such as the Toast POS system.
Front Counter/Server
Ice House Steaks and Pizza
06.2023 - Current
- Take phone and walk-in orders
- Serve food and beverages with focused attention to customer needs.
- Greet and help customers with any questions.
- Ensure that all food orders are served quickly, while minimizing any errors or complaints.
- Go through dining room supplies, including linens and wrapped silverware, replenishing any that are running low.
Server Assistant
Big Phil's Bar and Grill
02.2022 - 08.2024
- Maintained kitchen productivity by ensuring that dishes were prepared and served on time and according to customer specifications.
- Delivered food to tables, ensuring that each customer received the correct order.
- Bussed and set tables for customers, adhering to established preparation procedures
- Kept track of the dining room's inventory and replenished it as needed.
Sales Associate
Five Below
10.2021 - 02.2022
- Watched self-checkout systems and offered any assistance or intervention as needed.
- Helped customers by guiding them and answering their questions.
- Labeled items with accurate prices.
- Kept a well-stocked and organized sales floor and checkout area.
Cashier
McDonald's
11.2019 - 10.2021
- Took walk in and drive-thru orders from customers.
- Double-checked orders for accuracy and bagged meals for transport.
- Organized and replenished supplies at food stations.
Education
Associate of Science - Hospitality And Tourism Management
Montgomery County Community College
Blue Bell, PASkills
- Mixology
- Identification checks
- Use of POS systems
- Payment collection
- Inventory management
- Problem solving
- Team training and development
- Customer assistance and service
Timeline
Bartender
Big Phils Bar and Grill
08.2024 - Current
Front Counter/Server
Ice House Steaks and Pizza
06.2023 - Current
Server Assistant
Big Phil's Bar and Grill
02.2022 - 08.2024
Sales Associate
Five Below
10.2021 - 02.2022
Cashier
McDonald's
11.2019 - 10.2021
Associate of Science - Hospitality And Tourism Management
Montgomery County Community College