Summary
Overview
Work History
Education
Skills
Timeline
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Keely Wagner

Keely Wagner

Pottstown

Summary

Dependable Server and Bartender providing fast, high-quality customer service to guests in hospitality settings.

Overview

5
5
years of professional experience

Work History

Bartender

Big Phils Bar and Grill
08.2024 - Current
  • Prepare and serve alcoholic and non-alcoholic beverages to customers
  • Interact with guests in a friendly and professional manner
  • Adhered to state laws regarding alcoholic beverage services and customer regulations, checking identification as needed.
  • Keep bar presentable organized, and well-stocked to meet customer needs.
  • Perform tasks in computer systems necessary to run the restaurant, such as the Toast POS system.

Front Counter/Server

Ice House Steaks and Pizza
06.2023 - Current
  • Take phone and walk-in orders
  • Serve food and beverages with focused attention to customer needs.
  • Greet and help customers with any questions.
  • Ensure that all food orders are served quickly, while minimizing any errors or complaints.
  • Go through dining room supplies, including linens and wrapped silverware, replenishing any that are running low.


Server Assistant

Big Phil's Bar and Grill
02.2022 - 08.2024
  • Maintained kitchen productivity by ensuring that dishes were prepared and served on time and according to customer specifications.
  • Delivered food to tables, ensuring that each customer received the correct order.
  • Bussed and set tables for customers, adhering to established preparation procedures
  • Kept track of the dining room's inventory and replenished it as needed.

Sales Associate

Five Below
10.2021 - 02.2022
  • Watched self-checkout systems and offered any assistance or intervention as needed.
  • Helped customers by guiding them and answering their questions.
  • Labeled items with accurate prices.
  • Kept a well-stocked and organized sales floor and checkout area.

Cashier

McDonald's
11.2019 - 10.2021
  • Took walk in and drive-thru orders from customers.
  • Double-checked orders for accuracy and bagged meals for transport.
  • Organized and replenished supplies at food stations.

Education

Associate of Science - Hospitality And Tourism Management

Montgomery County Community College
Blue Bell, PA

Skills

  • Mixology
  • Identification checks
  • Use of POS systems
  • Payment collection
  • Inventory management
  • Problem solving
  • Team training and development
  • Customer assistance and service

Timeline

Bartender

Big Phils Bar and Grill
08.2024 - Current

Front Counter/Server

Ice House Steaks and Pizza
06.2023 - Current

Server Assistant

Big Phil's Bar and Grill
02.2022 - 08.2024

Sales Associate

Five Below
10.2021 - 02.2022

Cashier

McDonald's
11.2019 - 10.2021

Associate of Science - Hospitality And Tourism Management

Montgomery County Community College

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Keely Wagner