Keesha Powell
Pittsburgh
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Dave & Busters. Proven ability to enhance guest satisfaction through effective communication and teamwork. Expert in cash handling and menu memorization, consistently delivering memorable dining experiences in fast-paced environments. Committed to maintaining high cleanliness standards.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Dave & Busters
10.2025 - Current
- Provided exceptional customer service to enhance guest satisfaction and create memorable dining experiences.
- Collaborated with team members to ensure efficient order processing and timely food delivery.
- Maintained cleanliness and organization of dining area to promote a welcoming atmosphere for guests.
- Adapted quickly to changing demands during peak hours while maintaining high service quality.
- Utilized point-of-sale system to accurately process transactions and manage customer orders efficiently.
- Communicated effectively with kitchen staff to ensure prompt and accurate meal preparation for guests.
- Served food and beverages promptly with focused attention to customer needs.
Bistro Server
Courtyard by Marriott
09.2024 - Current
- Delivered exceptional customer service in fast-paced bistro environment.
- Assisted guests with menu selections and dietary preferences.
- Maintained cleanliness and organization of dining area and service stations.
- Processed guest orders accurately using point-of-sale system.
- Handled customer feedback promptly to enhance overall dining experience.
- Managed cash transactions efficiently while adhering to hotel policies.
- Adapted quickly to changing menus or promotional offerings while maintaining knowledge on each dish''s ingredients and preparation methods.
Education
Bachelor of Science - Elementary Education
Cheyney University
Cheyney, PA08-1994
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Service prioritization
- Team collaboration
Certification
RAMP Certified
Timeline
Server
Dave & Busters
10.2025 - Current
Bistro Server
Courtyard by Marriott
09.2024 - Current
Bachelor of Science - Elementary Education
Cheyney University