Summary
Overview
Work History
Education
Skills
Timeline
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KEIR SANTANA

Harrisburg

Summary

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

2
2
years of professional experience

Work History

Host and Server

Buffalo Wild Wings
09.2024 - Current
  • Took out trash, Assisted Customer
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

KPOT
03.2024 - Current
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.

Hospitality, Busser, and Line Cook

Red Robin
06.2023 - 01.2024
  • Assisted in seating guests and ensuring they were comfortable.
  • Resolved customer complaints promptly in order to maintain high levels of satisfaction.
  • Ensured that each table was properly set before seating guests.
  • Took initiative to help others whenever necessary.
  • Provided assistance to other bussers or waitstaff when needed.
  • Communicated effectively with other staff members regarding orders and menu changes.
  • Stocked and restocked kitchen supplies as needed.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Education

High School Diploma -

Dauphin County Technical School
06.2024

Skills

  • Adaptability
  • Teamwork Ability
  • Leadership Skills
  • Hard Working
  • Dependable
  • Organization
  • Strong communicator
  • Task prioritization

Timeline

Host and Server

Buffalo Wild Wings
09.2024 - Current

Server

KPOT
03.2024 - Current

Hospitality, Busser, and Line Cook

Red Robin
06.2023 - 01.2024

High School Diploma -

Dauphin County Technical School

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KEIR SANTANA