Keira Gaydos
Greensburg
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Olive Garden. Proven ability to enhance guest engagement and satisfaction through effective communication and quality control. Adept at cash handling and maintaining cleanliness standards, consistently delivering memorable dining experiences. I even created such a bond with one of my tables i became their babysitter and they took me to Disney!!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
08.2021 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Processed orders efficiently using point-of-sale system to enhance guest experience.
- Trained new servers on restaurant policies, procedures, and best practices.
- Managed multiple tables while ensuring high levels of guest satisfaction during peak hours.
- Resolved guest complaints promptly, enhancing overall dining experience and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Busser
Olive Garden
08.2021 - Current
- Assisted servers by clearing and resetting tables efficiently.
- Maintained cleanliness of dining area to enhance guest experience.
- Delivered dishes and beverages to guests promptly to ensure satisfaction.
- Supported kitchen staff by restocking supplies during peak hours.
- Collaborated with team members to maintain high service standards.
- Monitored dining area for guest needs, providing timely assistance.
- Followed health and safety guidelines to ensure food quality and hygiene.
- Developed familiarity with menu items to answer guest inquiries effectively.
Host
Olive Garden
Uniontown, PA
08.2021 - Current
- Welcomed guests and managed seating arrangements to optimize flow and reduce wait times.
- Assisted in training new hosts on customer service standards and operational procedures.
- Handled guest inquiries and resolved issues promptly to enhance dining experience.
- Coordinated with kitchen staff to ensure timely service and accurate order delivery.
- Maintained cleanliness of entrance area, ensuring a welcoming environment for guests.
- Monitored dining room activity and communicated effectively with team members during peak hours.
- Provided menu recommendations and answered questions to assist customers in their selections.
- Collaborated with management to implement improvements in host workflow efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Togo Specialist
Olive Garden
Uniontown, PA
08.2021 - Current
- Prepared and packaged to-go orders with attention to presentation and accuracy.
- Managed customer inquiries regarding menu items and special requests effectively.
- Collaborated with kitchen staff to ensure timely and efficient order fulfillment.
- Maintained cleanliness and organization of the to-go area, enhancing workflow efficiency.
- Assisted in training new team members on proper food handling and packaging protocols.
- Streamlined order-taking process, reducing wait times for customers during peak hours.
- Developed strong relationships with regular customers, fostering loyalty through personalized service.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
- Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.
- Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
- Contributed to sales growth by upselling menu items when taking orders from customers.
- Developed method for handling peak hours more effectively, ensuring smoother workflow and happier customers.
Education
High School Diploma - Dental Assistant
Laureal Highlands
Uniontown, PA03.2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Quality control
- Task prioritization
Certification
OSHA, HIPAA, and Infection Control Training
Timeline
Server
Olive Garden
08.2021 - Current
Busser
Olive Garden
08.2021 - Current
Host
Olive Garden
08.2021 - Current
Togo Specialist
Olive Garden
08.2021 - Current
High School Diploma - Dental Assistant
Laureal Highlands