KEISHLA ROSADO
Ashland,PA
Summary
Strategic and results-driven Human Resources Management professional with a demonstrated history of optimizing HR operations. Proficient in talent acquisition, employee relations, and organizational development. Skilled in developing and implementing HR policies and procedures to foster a positive workplace culture. Experienced in managing diverse HR functions, including performance management, compensation, and benefits administration. Adept at collaborating with leadership to align HR strategies with overall business goals. Seeking a challenging HR management role to contribute strategic HR leadership and drive organizational success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Big Lots
06.2023 - 02.2025
- Implemented and monitored quality assurance programs to maintain service standards and meet customer expectations.
- Identified opportunities for process improvement, optimizing workflows to enhance efficiency and customer satisfaction.
- Conducted training sessions for customer service representatives, focusing on product knowledge, communication skills, and problem-solving.
- Ensured team adherence to company policies and procedures, promoting consistency in service delivery and compliance.
- Monitored progress and effectiveness to elevate job knowledge.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Assembler/Manufacturing
MI Windows and Doors
10.2020 - 12.2020
- Operated a variety of manufacturing machinery and tools, focusing on safety, precision, and efficiency.
- Monitored and managed inventory levels, ensuring an adequate supply of materials for the assembly process.
- Followed strict safety protocols and guidelines to prevent workplace accidents and ensure a safe working environment.
- Participated in product testing procedures, ensuring functionality and reliability before finalizing the assembly process.
- Contributed to process improvement initiatives, suggesting and implementing changes to enhance production efficiency.
- Maintained accurate records of production activities, including assembly logs and quality control reports.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Collaborated effectively with team members to meet production targets consistently.
Inventory Clerk, Packing, Shipping
HBC
03.2018 - 06.2019
- Processed and fulfilled customer orders with attention to detail, ensuring accuracy in item selection and packing.
- Coordinated shipping activities, including working with logistics providers and generating shipping documentation.
- Efficiently packed products according to specified guidelines, applying appropriate labels and ensuring proper packaging for safe shipping.
- Organized warehouse space to optimize storage efficiency, ensuring easy access to items and minimizing errors in picking and packing.
- Utilized inventory management software and systems to track stock levels, process orders, and generate shipping labels.
- Worked collaboratively with warehouse and shipping teams, providing support and contributing to a smooth flow of operations.
- Maintained inventory count, tracked usage, and documented variances.
- Completed physical inventory counts each month.
Assistant Store Manager
Open Mobile
07.2015 - 11.2017
- Assisted in managing sales activities, setting targets, and implementing strategies to achieve revenue goals.
- Ensured a high level of customer satisfaction through effective communication and problem-solving.
- Facilitated training sessions for store staff, focusing on product knowledge, sales techniques, and customer service skills.
- Contributed to visual merchandising efforts, ensuring that displays were attractive, organized, and aligned with brand standards.
- Assisted in managing store budgets, tracking expenses, and implementing cost-saving measures without compromising service quality.
- Implemented and monitored loss prevention measures to minimize theft and ensure the security of store assets.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
General Manager
South American Restaurants Corp
03.2011 - 09.2014
- Recruiting, hiring and training all restaurant staff, including servers and hosts.
- Scheduling employees to ensure shifts have proper coverage.
- Streamlining the restaurant processes to improve the guest experience.
- Monitoring restaurant finances, including sales and expenses.
- Enforcing food handling regulations and other guidelines to increase guest safety.
- Promoting the restaurant and finding ways to bring in more customers.
- Handling customer complaints.
- Completing necessary paperwork, such as sales, inventory and staff attendance reports.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Assistant Store Manager
Kmart
11.2008 - 03.2010
- Contributed to visual merchandising efforts, ensuring that displays were attractive, organized, and aligned with brand standards.
- Assisted in managing store budgets, tracking expenses, and implementing cost-saving measures without compromising service quality.
- Conducted performance evaluations for store staff, providing constructive feedback and identifying areas for improvement.
- Implemented and monitored loss prevention measures to minimize theft and ensure the security of store assets.
- Collaborated with other departments, such as marketing and logistics, to ensure cohesive and efficient store operations.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Bachelor's - Resource Human Management
Ana G Mendez University
Orlando, FL2026
High school or equivalent - undefined
Maita Lucas Military Academy
Las Piedras, PR05.2006
Skills
- Shipping Documentation
- Quality Assurance
- Warehouse Experience
- Attention to Detail
- Assistant Manager Experience
- Computer Operation
- Supervising Experience
- Stores Management Experience
- Customer support
- Problem Solving
- Customer service
- Inventory Software
- Human resources
- CGMP
- Manufacturing
Certification
- Driver's license
- Osha
LANGUAGES
Español, Experto
English, Intermedio
Timeline
Customer Service Manager
Big Lots
06.2023 - 02.2025
Assembler/Manufacturing
MI Windows and Doors
10.2020 - 12.2020
Inventory Clerk, Packing, Shipping
HBC
03.2018 - 06.2019
Assistant Store Manager
Open Mobile
07.2015 - 11.2017
General Manager
South American Restaurants Corp
03.2011 - 09.2014
Assistant Store Manager
Kmart
11.2008 - 03.2010
High school or equivalent - undefined
Maita Lucas Military Academy
Bachelor's - Resource Human Management
Ana G Mendez University
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