Keith Gardner
Pittsburgh
Summary
Professional hospitality leader with significant experience in managing high-energy bar environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.
Overview
11
11
years of professional experience
Work History
Apprentice Plumber
Calfo
07.2024 - Current
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
- Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
- Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
- Followed safety practices and procedures to reduce on-site risks.
Hardscaper
Self Employed
04.2023 - 07.2024
- Removed excess mortar and finished joints for uniform surface.
- Prepared surfaces for work by smoothing imperfections on ground or with close structures.
- Applied sealants or other protective coatings to waterproof or restore concrete surfaces.
- Followed blueprints or drawings to lay blocks and bricks in correct arrangement.
- Streamlined project management processes by effectively tracking progress and making adjustments as needed to meet deadlines and budgets.
Insurance Broker
Self Employed
03.2020 - 04.2023
- Developed strong rapport with clients by providing personalized insurance solutions.
- Reviewed documentation for accuracy to mitigate potential issues during claims processes.
- Analyzed client needs by reviewing existing policies and coverage options.
- Presented insurance options persuasively to facilitate informed client choices.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
Lead Bartender/Bar Manager
The Foundry
08.2017 - 03.2020
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Bartender
Atrias
08.2015 - 08.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
Atrias
11.2013 - 08.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
South Park High School
South Park, PA06-2009
Skills
- Customer service
- Suggestive selling
- Staff management
- Guest interaction
- Relationship building
- Food service
- Expert mixology
- Health codes compliance
- Team leadership
- Problem-solving
- Staff training
- Inventory control
Timeline
Apprentice Plumber
Calfo
07.2024 - Current
Hardscaper
Self Employed
04.2023 - 07.2024
Insurance Broker
Self Employed
03.2020 - 04.2023
Lead Bartender/Bar Manager
The Foundry
08.2017 - 03.2020
Bartender
Atrias
08.2015 - 08.2017
Server
Atrias
11.2013 - 08.2015
High School Diploma -
South Park High School
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