Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keith Thomason

Reading

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.

Overview

28
28
years of professional experience

Work History

Server

Pancake Farm
Lancaster
10.2022 - Current
  • Provided excellent customer service to enhance dining experience for guests.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Collaborated with kitchen staff to ensure timely food delivery to tables.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Server

Berkshire Family Restaurant
Wyomissing
09.2019 - 04.2023
  • Handled customer complaints professionally to ensure satisfaction and retention.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.

Server

Wyomissing Family Restaurant & Bakery
Wyomissing
01.2000 - 12.2019
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided excellent customer service to ensure satisfaction.
  • Upsold menu items effectively to enhance customer dining choices.
  • Collaborated with kitchen staff to ensure timely food delivery to tables.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Server

Brookside Family Restaurant
09.1997 - 12.2003
  • Provided excellent customer service to enhance dining experience for guests.
  • Took and processed food orders accurately using point-of-sale system.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Handled customer complaints professionally to ensure satisfaction and retention.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Education

General

Brandywine High School
Wilmington, DE
06-1992

Skills

  • Customer service
  • POS operation
  • Menu upselling
  • Order accuracy
  • Food delivery coordination
  • Customer relationship management
  • Cleanliness maintenance
  • Complaint resolution
  • Team collaboration
  • Supply restocking

Timeline

Server

Pancake Farm
10.2022 - Current

Server

Berkshire Family Restaurant
09.2019 - 04.2023

Server

Wyomissing Family Restaurant & Bakery
01.2000 - 12.2019

Server

Brookside Family Restaurant
09.1997 - 12.2003

General

Brandywine High School
Keith Thomason