Keith Thomason
Reading
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
28
28
years of professional experience
Work History
Server
Pancake Farm
Lancaster
10.2022 - Current
- Provided excellent customer service to enhance dining experience for guests.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Berkshire Family Restaurant
Wyomissing
09.2019 - 04.2023
- Handled customer complaints professionally to ensure satisfaction and retention.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Server
Wyomissing Family Restaurant & Bakery
Wyomissing
01.2000 - 12.2019
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Upsold menu items effectively to enhance customer dining choices.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server
Brookside Family Restaurant
09.1997 - 12.2003
- Provided excellent customer service to enhance dining experience for guests.
- Took and processed food orders accurately using point-of-sale system.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer complaints professionally to ensure satisfaction and retention.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
General
Brandywine High School
Wilmington, DE06-1992
Skills
- Customer service
- POS operation
- Menu upselling
- Order accuracy
- Food delivery coordination
- Customer relationship management
- Cleanliness maintenance
- Complaint resolution
- Team collaboration
- Supply restocking
Timeline
Server
Pancake Farm
10.2022 - Current
Server
Berkshire Family Restaurant
09.2019 - 04.2023
Server
Wyomissing Family Restaurant & Bakery
01.2000 - 12.2019
Server
Brookside Family Restaurant
09.1997 - 12.2003
General
Brandywine High School