Keith Yencho
Drums,Pa
Summary
Adept Product Support Specialist with a proven track record at Liebherr USA, where I leveraged network troubleshooting and exceptional remote support skills to enhance operational efficiency. My expertise in using diagnostic tools to swiftly resolve critical issues underscores my ability to blend technical acumen with strong problem-solving abilities. Diligent PSR with solid background in providing exceptional product support and resolving customer issues effectively. Proficient in diagnosing technical problems and implementing efficient solutions. Demonstrated expertise in managing customer relations and delivering high-quality service consistently.
Overview
12
12
years of professional experience
Work History
Product Support Specialist
Liebherr USA
10.2017 - Current
- Utilized industry-standard diagnostic tools to resolve critical issues, ensuring seamless operations.
- Provided expert technical support, resolving customer queries and boosting satisfaction levels.
PSR
LME
10.2012 - 09.2017
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Associate of Science - Diesel Technology
Pennsylvania College of Technology
Williamsport, PA02-1982
Skills
- Network troubleshooting
- Remote support
- Telephone support
- Hardware troubleshooting
Timeline
Product Support Specialist
Liebherr USA
10.2017 - Current
PSR
LME
10.2012 - 09.2017
Associate of Science - Diesel Technology
Pennsylvania College of Technology
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