Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kelian Candahoo

Terre Rouge

Summary

Dynamic Customer Service Representative with proven expertise at Concentrix, supporting Booking.com’s global clientele. Skilled in problem resolution, active listening, and empathetic complaint handling, I am recognized for consistently exceeding performance metrics and building lasting customer loyalty. Multilingual and a fast learner, I thrive in high-pressure, multicultural environments, ensuring exceptional service experiences for both clients and the company.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Concentrix
02.2024 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

School Certificate (SC) -

Professor Hassan Raffa State Secondary School
Terre Rouge

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Complaint handling
  • Travel planning
  • Fast learner
  • Team collaboration
  • Multilingual or cultural fluency

Languages

English
Full Professional
French
Full Professional

Timeline

Customer Service Representative

Concentrix
02.2024 - 08.2025

School Certificate (SC) -

Professor Hassan Raffa State Secondary School

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Kelian Candahoo