Kelis LaPrade
Washington
Summary
Compassionate and detail-oriented healthcare professional with over 5 years of experience in Healthcare, specializing in high-volume call management, appointment scheduling, and insurance verification. Proven ability to deliver accurate, compassionate support to patients while maintaining HIPAA compliance in fast-paced healthcare environments. Strong communicator with a focus on efficiency, problem resolution, and patient satisfaction.
Overview
5
5
years of professional experience
Work History
EKG Technician/Medical Assistant
UPMC Washington
01.2025 - 10.2025
- Conducted EKG tests to assist in diagnosing cardiac conditions.
- Monitored patients' vital signs during procedures for safety and accuracy.
- Collaborated with the healthcare team to discuss patient results and care plans.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted in patient intake and medical history documentation.
- Scheduled appointments and managed office flow efficiently.
Resident Aide
The Waters Of McMurray
09.2023 - 12.2024
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored residents' health and reported changes to nursing staff promptly.
- Implemented individualized care plans to enhance resident well-being and engagement.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Medication Aide
ArrcOne Staffing
02.2021 - 09.2023
- Administered medications accurately to patients, ensuring compliance with established protocols.
- Monitored patient responses to medication, documenting observations for healthcare team review.
- Educated patients and families on medication usage and potential side effects.
- Collaborated with nursing staff to develop individualized care plans for patients.
Education
High School Diploma -
Washington High School
06-2019
Skills
Call handling and Customer Service, Appointment scheduling, Insurance Verification and Billing Support, Patient Communication, Client Support, EMR systems, Time Management and Multitasking, Team Collaboration, Problem Solving, and Conflict Resolution
Timeline
EKG Technician/Medical Assistant
UPMC Washington
01.2025 - 10.2025
Resident Aide
The Waters Of McMurray
09.2023 - 12.2024
Medication Aide
ArrcOne Staffing
02.2021 - 09.2023
High School Diploma -
Washington High School