Kelis Paige
Philadelphia
Summary
Experienced healthcare administrative professional with over 7 years of experience in patient services, medical reception, and senior care coordination. Proficient in Epic electronic health record (EHR) systems with hands-on experience in patient registration, scheduling, insurance verification, and documentation support. Strong knowledge of HIPAA compliance, medical terminology, and front-office operations. Known for delivering compassionate patient care while maintaining efficiency and accuracy in fast-paced medical environments.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
Work History
Patient Service Representative
AFC Urgent Care
Philadelphia
11.2023 - Current
- Epic EHR daily for patient registration, chart updates, and appointment scheduling.Verify insurance eligibility and collect co-payments.Enter and maintain accurate patient demographic and medical information.Coordinate communication between providers, nurses, and patients.Ensure HIPAA compliance and maintain strict confidentiality of patient records.Provide exceptional customer service in a high-volume urgent care setting.
Senior Service Coordinator
Anthology Senior Living
King of Prussia
05.2020 - 11.2023
- Coordinated healthcare services and appointments for senior residents.Maintained electronic documentation and resident care records.Communicated with families and medical providers to ensure continuity of care.Scheduled medical visits and tracked healthcare follow-ups.Ensured compliance with healthcare regulations and privacy standards.
Medical Receptionist
Main Line Audiology
10.2018 - 05.2020
- Managed front desk operations including scheduling, patient intake, and insurance verification.Maintained accurate electronic patient records.Processed referrals and coordinated follow-up appointments.Answered multi-line phones and assisted patients with professionalism and empathy.
Front Desk Receptionist
Delaware County Pain Management and MRI
04.2018 - 10.2018
- Registered patients and updated medical records in EMR system.Verified insurance coverage and processed prior authorizations.Collected payments and balanced daily transactions.Supported providers with administrative and documentation needs.
Education
Phlebotomist Technician - Phlebotomy
O.I.C Phlebotomy Technician Program
06.2023 - 07.2023
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA 08.2018 - 03.2019
Mathematics, Civics And Sciences Charter High School
Philadelphia, PASkills
- Epic EHR management
- Patient registration
- Insurance verification
- HIPAA compliance
Timeline
Patient Service Representative
AFC Urgent Care
11.2023 - Current
Phlebotomist Technician - Phlebotomy
O.I.C Phlebotomy Technician Program
06.2023 - 07.2023
Senior Service Coordinator
Anthology Senior Living
05.2020 - 11.2023
Medical Receptionist
Main Line Audiology
10.2018 - 05.2020
East Stroudsburg University of Pennsylvania
08.2018 - 03.2019
Front Desk Receptionist
Delaware County Pain Management and MRI
04.2018 - 10.2018
Mathematics, Civics And Sciences Charter High School