Kelley Hernandez

• Assisted customers in selecting eyewear that suits their needs and style.
• Explained lens options and special features to enhance customer understanding.
• Measured customers' eyes for proper frame fit and lens placement.
• Maintained inventory of eyewear and optical supplies in the store.
• Provided basic troubleshooting for eyewear issues, enhancing customer experience.
• Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
• Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
• Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
• Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
• Ordered stock from suppliers based on customer orders.
• Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
• Processed payments for products purchased by customers.

Optical lab proficient