Kelli Gray
Malvern
Summary
Detail-oriented digital illustrator with a strong background in customer service and teamwork. Proven track record in managing multiple projects and roles while maintaining high standards of quality. Ready to contribute creativity and problem-solving abilities to achieve client satisfaction and business growth.
Overview
10
10
years of professional experience
Work History
Digital Illustrator
Self-employed
01.2016 - Current
- Developed unique digital illustrations for diverse clients across various industries.
- Implemented feedback loops to ensure client satisfaction and design accuracy.
- Accomplished multiple tasks within established timeframes.
- Analyze trends to help curate new products and enhance business.
Barista
The Buttery
08.2024 - 03.2026
- Trained new team members on barista skills, cash handling procedures, manage inventory levels, and operational procedures.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Worked flexible shifts across 2 locations during early mornings and holidays.
- Helped organize and maintain pick-up operations and procedures during major holidays.
- Maintained regular and consistent attendance and punctuality.
Barista
Starbucks
03.2020 - 01.2022
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Crafted high-quality beverages to meet customer preferences and enhance satisfaction.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Trained across multiple positions allowing for flexibility when needed.
Cake Decorator
Hy-Vee
02.2017 - 03.2019
- Collaborated with team to streamline decoration processes, enhancing efficiency in cake production.
- Designed and executed custom cake decorations for various occasions, ensuring customer satisfaction.
- Developed seasonal cake designs that increased customer engagement and sales during holidays.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Education
Art & Design
Rosemont College
Rosemont, PASkills
- Collaboration and teamwork
- Communication
- Time management
- Problem-solving
- Multitasking
- Reliability
- Flexibility
Timeline
Barista
The Buttery
08.2024 - 03.2026
Barista
Starbucks
03.2020 - 01.2022
Cake Decorator
Hy-Vee
02.2017 - 03.2019
Digital Illustrator
Self-employed
01.2016 - Current
Art & Design
Rosemont College