Kellie Boal
Duncansville
Summary
Experienced in customer support with a focus on resolving inquiries and issues efficiently, contributing to enhanced customer satisfaction. Demonstrated ability to manage complex interactions while maintaining accurate records within a CRM system, ensuring compliance with operational standards. Collaborated effectively with team members to improve communication processes, leading to increased operational efficiency and quicker response times. Trained new staff on customer service protocols, fostering a knowledgeable team environment that supports high-quality service delivery.
Overview
8
8
years of professional experience
1983
1983
years of post-secondary education
Work History
Customer Service Representative
R1 Rcm
Roaring Spring
04.2018 - Current
- Provided exceptional customer support by resolving inquiries and issues promptly, enhancing customer satisfaction and loyalty.
- Managed complex customer interactions while maintaining accurate records in the customer relationship management system, ensuring compliance.
- Collaborated with team members to streamline communication processes, resulting in improved operational efficiency and customer response times.
Customer Service Representative
R1 Rcm
Roaring Spring
04.2018 - Current
- Provided exceptional customer support by resolving inquiries and issues promptly, enhancing customer satisfaction and loyalty.
- Managed complex customer interactions while maintaining accurate records in the customer relationship management system, ensuring compliance.
- Collaborated with team members to streamline communication processes, resulting in improved operational efficiency and customer response times.
- Trained and mentored new staff on customer service protocols and best practices, fostering a knowledgeable and efficient team.
- Utilized problem-solving skills to address and resolve customer complaints, contributing to a positive and supportive service environment.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
Education
Hollidaysburg
Hollidaysburg, PASkills
- Customer support
- Client communication
- Problem resolution
- CRM management
- Payment processing
- Customer inquiries
- Team collaboration
- Operational efficiency
Timeline
Customer Service Representative
R1 Rcm
04.2018 - Current
Customer Service Representative
R1 Rcm
04.2018 - Current
Hollidaysburg