Kellsie L Yanik
Smithfield
Summary
Dynamic professional with a proven track record at Full Throttle Trucking LLC, excelling in customer service and data analysis. Recognized for exceeding customer satisfaction through creative problem-solving and effective communication. Skilled in inventory management and time management, consistently delivering results in fast-paced environments. Committed to personal development and team collaboration.
Overview
13
13
years of professional experience
Work History
AAA Dispatch
Full Throttle Trucking LLC
Uniontown
03.2025 - Current
- Identified needs of customers promptly and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
Production
Berkley Surgical Company
Uniontown
04.2020 - 05.2021
- Assembled fabric medical facemasks and plastic surgical splash shield masks.
- Checked masks for damage and debris to ensure quality standards.
- Repaired defective facemasks to maintain product integrity.
- Packaged finished products for distribution.
- Received and conducted quality checks on products from vendors.
- Created and applied shipping labels for final delivery.
Secretary/ Inventory personnel/Shop Assistant
Full Throttle Trucking LLC
Uniontown
01.2012 - 04.2020
- Received parts & allocated in designated area’s
- Answered phone calls
- Scheduled appointments, etc.
- Assisted with billing invoices
- Assisted with requesting correct parts
- Processed parts received and managed incorrect parts
- Customer service
- Handled all parts & order inquiries
- Knowledge and use of hand and power tools
- Knowledge of shop procedures, safety processes, and material handling of shop tools and supplies
Customer Service Representative 2 & Emergency Responder
Columbia Gas, A NiSource Company
Smithfield
10.2017 - 01.2020
- Responded to customer inquiries promptly and accurately.
- Processed billing calls and recorded customer meter readings.
- Handled account management tasks, including transfers, new accounts, and add-ons.
- Rerouted escalated issues to appropriate teams for effective resolution.
- Managed order calls, initiated service orders, and updated customers on order statuses.
- Guided customers to relevant self-help services for assistance.
- Processed customer refunds, account changes, and compensation requests efficiently.
- Made referrals and processed applications for special utility programs.
Customer Service Representative 1
InnoSource (Temp Agency of Columbia Gas a NiSource Company)
Smithfield
03.2017 - 10.2017
- Handles emergency responding orders
- Processes inquiries of work orders & equipment/parts needed
- Learned moderate software skills
Server
Eat N Park
Uniontown
06.2014 - 01.2015
- Waitress duties (waited on customers, served food, cleaned tables)
- Menu knowledge
- Inventory of items
- Customer Service
Sales Associate
Aeropostale
Uniontown
01.2014 - 05.2014
- Sales of Aeropostale merchandise
- Worked cash register and credit card machine
- Assisted with floor design (read, understand, and interpret drawings and design specs.)
- Inventory of items/ restocking items
Education
Cosmetology Degree -
Bella Capelli: A Paul Mitchell Partner School
09.2016
Diploma - Academic studies
Uniontown High School
06.2015
Skills
- Courteous demeanor
- Professional attitude
- Problem solving
- Solution identification
- Personal development interest
- Time management
- Prioritization skills
- Written communication
- Oral communication
- Telecommunications expertise
- Team collaboration
- Knowledge of electrical equipment
- Knowledge of general-purpose equipment
- Computer proficiency
- Software proficiency
- Inventory management
- Stocking and inventory control
- Responsibility acceptance
- Accountability acceptance
- Effective communication
- Customer service
- Data analysis
- Friendly, positive attitude
- Attention to detail
- Teamwork and collaboration
- Computer skills
- Multitasking
- Problem-solving
References
Available upon request
Timeline
AAA Dispatch
Full Throttle Trucking LLC
03.2025 - Current
Production
Berkley Surgical Company
04.2020 - 05.2021
Customer Service Representative 2 & Emergency Responder
Columbia Gas, A NiSource Company
10.2017 - 01.2020
Customer Service Representative 1
InnoSource (Temp Agency of Columbia Gas a NiSource Company)
03.2017 - 10.2017
Server
Eat N Park
06.2014 - 01.2015
Sales Associate
Aeropostale
01.2014 - 05.2014
Secretary/ Inventory personnel/Shop Assistant
Full Throttle Trucking LLC
01.2012 - 04.2020
Cosmetology Degree -
Bella Capelli: A Paul Mitchell Partner School
Diploma - Academic studies
Uniontown High School