Summary
Overview
Work History
Education
Skills
References
Timeline
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Kellsie L Yanik

Smithfield

Summary

Dynamic professional with a proven track record at Full Throttle Trucking LLC, excelling in customer service and data analysis. Recognized for exceeding customer satisfaction through creative problem-solving and effective communication. Skilled in inventory management and time management, consistently delivering results in fast-paced environments. Committed to personal development and team collaboration.

Overview

13
13
years of professional experience

Work History

AAA Dispatch

Full Throttle Trucking LLC
Uniontown
03.2025 - Current
  • Identified needs of customers promptly and efficiently.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Updated and maintained databases with current information.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Production

Berkley Surgical Company
Uniontown
04.2020 - 05.2021
  • Assembled fabric medical facemasks and plastic surgical splash shield masks.
  • Checked masks for damage and debris to ensure quality standards.
  • Repaired defective facemasks to maintain product integrity.
  • Packaged finished products for distribution.
  • Received and conducted quality checks on products from vendors.
  • Created and applied shipping labels for final delivery.

Secretary/ Inventory personnel/Shop Assistant

Full Throttle Trucking LLC
Uniontown
01.2012 - 04.2020
  • Received parts & allocated in designated area’s
  • Answered phone calls
  • Scheduled appointments, etc.
  • Assisted with billing invoices
  • Assisted with requesting correct parts
  • Processed parts received and managed incorrect parts
  • Customer service
  • Handled all parts & order inquiries
  • Knowledge and use of hand and power tools
  • Knowledge of shop procedures, safety processes, and material handling of shop tools and supplies

Customer Service Representative 2 & Emergency Responder

Columbia Gas, A NiSource Company
Smithfield
10.2017 - 01.2020
  • Responded to customer inquiries promptly and accurately.
  • Processed billing calls and recorded customer meter readings.
  • Handled account management tasks, including transfers, new accounts, and add-ons.
  • Rerouted escalated issues to appropriate teams for effective resolution.
  • Managed order calls, initiated service orders, and updated customers on order statuses.
  • Guided customers to relevant self-help services for assistance.
  • Processed customer refunds, account changes, and compensation requests efficiently.
  • Made referrals and processed applications for special utility programs.

Customer Service Representative 1

InnoSource (Temp Agency of Columbia Gas a NiSource Company)
Smithfield
03.2017 - 10.2017
  • Handles emergency responding orders
  • Processes inquiries of work orders & equipment/parts needed
  • Learned moderate software skills

Server

Eat N Park
Uniontown
06.2014 - 01.2015
  • Waitress duties (waited on customers, served food, cleaned tables)
  • Menu knowledge
  • Inventory of items
  • Customer Service

Sales Associate

Aeropostale
Uniontown
01.2014 - 05.2014
  • Sales of Aeropostale merchandise
  • Worked cash register and credit card machine
  • Assisted with floor design (read, understand, and interpret drawings and design specs.)
  • Inventory of items/ restocking items

Education

Cosmetology Degree -

Bella Capelli: A Paul Mitchell Partner School
09.2016

Diploma - Academic studies

Uniontown High School
06.2015

Skills

  • Courteous demeanor
  • Professional attitude
  • Problem solving
  • Solution identification
  • Personal development interest
  • Time management
  • Prioritization skills
  • Written communication
  • Oral communication
  • Telecommunications expertise
  • Team collaboration
  • Knowledge of electrical equipment
  • Knowledge of general-purpose equipment
  • Computer proficiency
  • Software proficiency
  • Inventory management
  • Stocking and inventory control
  • Responsibility acceptance
  • Accountability acceptance
  • Effective communication
  • Customer service
  • Data analysis
  • Friendly, positive attitude
  • Attention to detail
  • Teamwork and collaboration
  • Computer skills
  • Multitasking
  • Problem-solving

References

Available upon request

Timeline

AAA Dispatch

Full Throttle Trucking LLC
03.2025 - Current

Production

Berkley Surgical Company
04.2020 - 05.2021

Customer Service Representative 2 & Emergency Responder

Columbia Gas, A NiSource Company
10.2017 - 01.2020

Customer Service Representative 1

InnoSource (Temp Agency of Columbia Gas a NiSource Company)
03.2017 - 10.2017

Server

Eat N Park
06.2014 - 01.2015

Sales Associate

Aeropostale
01.2014 - 05.2014

Secretary/ Inventory personnel/Shop Assistant

Full Throttle Trucking LLC
01.2012 - 04.2020

Cosmetology Degree -

Bella Capelli: A Paul Mitchell Partner School

Diploma - Academic studies

Uniontown High School
Kellsie L Yanik