Kelly A. Law

• Coordinated with surgeons and nursing staff to confirm procedure details and requirements.
• Managed patient records using electronic health record systems for accuracy and compliance.
• Communicated appointment changes promptly to patients and relevant medical staff.
• Collaborated with insurance providers to verify patient coverage and obtain authorizations.
• Trained new staff on scheduling protocols and software systems for improved efficiency.
• Resolved scheduling conflicts by negotiating times with healthcare providers effectively.
• Performed data entry into various computer systems related to surgery scheduling.
• Ensured that all required documents were obtained prior to scheduled procedures.
• Scheduled follow-up appointments as designated by physician.
• Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
• Collaborated and established strong working relationships with physicians, supervisors and colleagues.
• Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
• Adhered to HIPAA guidelines when handling confidential information.
• Provided patient education and answered questions regarding the surgery process.
• Checked patient insurance and collected pre-authorizations from providers.
• Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
• Monitored and updated patient records in the electronic medical record system.
• Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
• Verified accuracy of billing information prior to submitting claims.
• Coordinated work processes and routed paperwork to appropriate physicians and staff members.
• Managed patient check-in and check-out procedures and processed payments.
• Participated in quality assurance activities within the department as directed by management.
• Managed appointment reminders for upcoming surgeries via phone or mailers.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Scheduled and confirmed patient appointments and consultations.
• Answered telephones and directed calls to appropriate medical or adminstrative staff.
• Arranged hospital admissions for patients as required.

Supervisor: Judge Christine Fizzano Cannon, (610) 891-4502

• Managed scheduling for court appointments and hearings effectively.
• Assisted judges and attorneys with case preparation and documentation.
• Coordinated communication between court officials and the public efficiently.
• Maintained confidential case files and legal documents securely.
• Processed incoming correspondence and routed it to appropriate parties promptly.
• Organized court records ensuring easy retrieval for staff and legal teams.
• Utilized court management software to track cases and manage calendars efficiently.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Maintained office supplies inventory by checking stock to determine inventory level.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Answered questions from customers regarding products and services offered by the company.
• Scheduled appointments between clients and customers and internal staff members.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.

• Supervisor: Jerry Montella
• Electronically processed petitions, motions, and cover sheets; deliver to the Judge these filings and inform if any cases were rescheduled
• Oversaw the summarization of appeal dates and input them in the CPCMS system, and managed needed rescheduling of dates
• Provided back-up duties to the PFA Clerk, Criminal Clerk, and the Jury Clerk as needed and processed the requisite motions and other paperwork
• Coordinated case management for clients within the court system.
• Assisted attorneys with legal documentation and scheduling hearings.
• Communicated with clients to provide updates on case status.
• Implemented efficient processes for tracking case progress and deadlines.
• Completed patient follow-up services, data collection, and clinical monitoring and liaised with primary health care providers to deliver coordinated care to patients.
• Met clerical needs by making phone calls, replying to emails and data entry.
• Monitored compliance of court orders pertaining to each case.

• Supervisor: Marc
• Shared detailed knowledge of the store’s products to customers inquiring for assistance
• Ensured floors and shelves were stocked both before and during my shifts
• Completed sales by handling cash, check and credit transactions
• Greeted customers to the store and guided them to desired departments
• Assisted customers with product inquiries and store navigation.
• Processed transactions efficiently at the register.
• Resolved customer complaints and provided solutions promptly.
• Maintained clean and organized sales floor displays.
• Educated customers about promotions and loyalty programs effectively.
• Handled returns and exchanges according to store policies.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong relationships with customers by providing personalized assistance and support.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Gathered customer feedback through surveys and used the data to improve customer service.