Kelly Ashbrook
Windber
Summary
Accomplished Management Analyst at the Social Security Administration Office of Hearings Operations, renowned for enhancing operational efficiency and procurement processes. Expert in data analysis and IT support, I excel in teamwork, problem-solving, and leadership, significantly improving payment systems and policy compliance. My initiatives have streamlined contractor payments and purchasing, fostering organizational growth and service excellence.
Accomplished Contracting Officer Technical Representative. Experienced with contracts and compliance. Utilize strong organizational skills to oversee contracts. Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Collaborate on special projects as assigned by leadership, contributing research findings and effective presentation using electronic applications and resources
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Complete work assignments electronically using SSA system programs and Microsoft Office applications (Excel, Word, OneNote, PowerPoint).
Communicate with colleagues electronically using Skype, MS Teams, E-mail and telephone.
Extensive Computer Experience - Microsoft Office applications (Word, Excel, PowerPoint, OneNote; Microsoft SharePoint web application; Internet (Search Engines), AutoCAD
Overview
20
20
years of professional experience
1
1
Certification
Work History
Contracting Officer Technical Representative
Social Security Administration Office of Hearings
05.2014 - Current
- Maintain confidentiality of sensitive information by adhering to strict privacy policies, procurement integrity and implementing secure filing systems.
- Contribute to the development of organizational policies related to procurement and contracting, ensuring alignment with agency standards and federal regulations.
- Maintain accurate records of all contractual agreements to ensure proper documentation for future reference.
- The subject expert for the electronic Call Order Interface to pay contractor’s for services provided.
- Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service. Developed an electronic process in the Microsoft SharePoint web application for processing contractor payments, to assist hearing offices in processing payments timely and efficiently track payments.
- Collaborate with other Contracting Officer Technical Representatives and the Office of Acquisition and Grants on contractual issues, providing feedback and resolutions
- Communicate and assist Contractors, SSA Hearing offices, SSA Hearing Office Executive team contracting with questions and issues, providing procedures, guidance and resolution according to the terms of the contracts.
- Attend monthly meetings with SSA Headquarters and Contracting Officer Technical Representatives nationwide to discuss and provide feedback on contract items
- Subject expert for contractor payments, assisting hearing offices with questions and guidance.
- Complete work assignments electronically using SSA system applications and Microsoft Office applications (Excel, Word, OneNote, Outlook. PowerPoint).
- Communicate with colleagues electronically using Skype, MS Teams, E-mail and telephone.
Management Analyst
Social Security Administration Office of Hearings
09.2013 - Current
- Improve operational efficiency by electronically streamlining processes and implementing best practices following contracts and policies for contractor invoice payments, purchases, official travel and budget tracking.
- Collaborated on special projects as assigned by leadership, contributing research findings effective presentation using electronic applications and resources
- Generate and Review comprehensive reports, providing valuable insights aiding in strategic planning efforts for financials.
- Serve as a subject matter expert for purchasing supplies and services, tracking funds and expenditures, scheduling contractor services and official travel.
- Assigned as a purchase cardholder, ordering supplies and services for SSA hearing offices following acquisition policies and guidelines.
- Developed an electronic process in the Microsoft SharePoint application for purchasing, to assist purchase cardholders and approving officials in ensuring purchasing policies and regulations are followed and to efficiently track purchases. Task was completed by working closely with the Office of Acquisition and Grants Purchase Card Team, Regional Office Management, Regional IT Specialists and Hearing Office Management Specialists.
- Developed an electronic process in the Microsoft SharePoint application for processing contractor payments, to assist hearing offices in processing payments timely and efficiently track payments.
- Responsible for the CitiDirect system application, to oversee purchases made by the micro-purchasers, make any applicable account changes, train new users and ensure all statements are processed timely and accurately by offices to avoid delinquencies and ratifications.
- Responsible for the E2 Travel system application. Maintain routing pools, make account changes and provide training on the systems application.
- Communicate and provide assistance with administrative items and system programs daily to Hearing Office Management Specialists, Hearing Office Managers, Hearing Office Support Staff and SSA Regional Office Executives.
- Provide administrative and financial systems training to Hearing Office Management Specialists, Hearing Office Managers and SSA Regional Office Executives.
- Collaborate with the Office of Acquisitions and Grants team to provide recommendations for purchases and discuss purchasing and vendor issues
- Collaborate with the Division of Travel Services, discussing travel regulations and policies
- Complete space action packages for upcoming expiring SSA building leases. Review construction documents using the AutoCAD Architecture software, complete market surveys, review leases and complete required space action forms, providing recommendations as to whether the building is compliant and efficient to conduct business and serve the public .
- Complete work assignments electronically using SSA system applications and Microsoft Office applications (Excel, Word, OneNote, Powerpoint).
- Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Communicate with colleagues electronically using Skype, MS Teams, E-mail and telephone.
Administrative Assistant
Social Security Administration Office of Hearings
10.2004 - 09.2013
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent service through prompt responses to employee, contractor, public inquires, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee retirement forms, health benefit forms and payroll
- Collaborated on special projects as assigned by leadership, contributing research findings and effective presentation using electronic applications and resources
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Coordinated travel arrangements for staff, following travel policies, ensuring cost-effective and timely accommodations and transportation.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Addressed and resolved IT issues, minimizing downtime and maintaining operational efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
Bachelor of Arts - Accounting
University of Pittsburgh At Johnstown
Johnstown, PA05-2001
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Adaptability and flexibility
- Interpersonal skills
- Data analysis
- Market research
- Budget management
- IT Support (users, remote, network)
Certification
Contracting Officer Representative - FAC-COR Level 1
Government Purchase Cardholder
Timeline
Contracting Officer Technical Representative
Social Security Administration Office of Hearings
05.2014 - Current
Management Analyst
Social Security Administration Office of Hearings
09.2013 - Current
Administrative Assistant
Social Security Administration Office of Hearings
10.2004 - 09.2013
Contracting Officer Representative - FAC-COR Level 1
Government Purchase Cardholder
Bachelor of Arts - Accounting
University of Pittsburgh At Johnstown
Similar Profiles
Jasmine N. BoydJasmine N. Boyd
Legal Assistant at Social Security Administration Office of Hearings OperationsLegal Assistant at Social Security Administration Office of Hearings Operations
Jameson HanrahanJameson Hanrahan
Disability Program Expert at Social Security AdministrationDisability Program Expert at Social Security Administration
James (Mike) EldridgeJames (Mike) Eldridge
Group Supervisor at Social Security Adm. Office of Hearings OperationsGroup Supervisor at Social Security Adm. Office of Hearings Operations