Kelly Chilcote MHA, BSN, RN, CPAN
Mechanicsburg
Summary
Dynamic healthcare leader with extensive experience at UPMC Pinnacle, excelling in staff development and regulatory compliance. Proven track record in enhancing operational efficiency and patient satisfaction through strategic initiatives and quality improvement projects. Adept at fostering teamwork and collaboration while mentoring staff to achieve high performance and exceptional patient care outcomes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Unit Director- Perianesthesia and Endoscopy
UPMC Pinnacle-Community Campus
10.2016 - Current
- Directed operations for patient care services, ensuring compliance with healthcare regulations and standards.
- Implemented strategic initiatives to enhance operational efficiency and improve patient satisfaction scores.
- Led interdisciplinary teams in developing and executing quality improvement projects within the unit.
- Streamlined workflow processes, resulting in reduced patient wait times and improved service delivery.
- Served as a liaison between unit staff members and hospital leadership to ensure timely information sharing on organizational changes or updates.
- Championed continuous improvement initiatives within the unit, actively seeking feedback from staff members and patients to inform positive change.
- Mentored new team members, guiding them through orientation processes and providing ongoing support as they acclimated to the unit.
- Ensured compliance with hospital policies, state regulations, and accreditation standards through regular audits and process improvements.
- Developed strong working relationships with physicians, nurses, ancillary staff, and administration to enhance overall teamwork and care coordination.
- Facilitated interdepartmental collaboration efforts resulting in streamlined processes across all hospital units.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented orientation program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Clinical Manager
UPMC Pinnacle- Harrisburg Campus
2014 - 10.2016
- Educated clinical staff on regulatory compliance.
- Oversaw scheduling and staffing to optimize patient care delivery while managing workforce constraints.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Regularly staffed department
Staff Nurse, Perianesthesia
UPMC Pinnacle-Harrisburg Campus
2010 - 2014
- Monitored vital signs and assessed patient conditions, responding promptly to changes in health status.
- Educated patients and families on medication management and post-discharge care plans for improved recovery.
- Mentored new nursing staff, promoting professional development and enhancing team performance standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Mentored new nursing staff, supporting their professional growth and development.
- Precepted new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Educated family members and caregivers on patient care instructions.
Education
Harrisburg Area Community College
Harrisburg, PAMaster of Science - Health Care Administration
Walden University
Minneapolis, MN01-2018
Bachelor of Science - Nursing
Mansfield University of Pennsylvania
Mansfield, Pennsylvania, PA01-2014
Associate of Science - Nursing
Harrisburg Area Community College
Harrisburg, PA01-1993
Skills
- Staff development
- Documentation review
- Quality control
- Staff training and scheduling
- Regulatory compliance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Team leadership
- Active listening
- Customer relations
Certification
- Certified Perianesthesia Nurse (CPAN)
- Advanced Life Support
- Basic Life Support
Timeline
Unit Director- Perianesthesia and Endoscopy
UPMC Pinnacle-Community Campus
10.2016 - Current
Clinical Manager
UPMC Pinnacle- Harrisburg Campus
2014 - 10.2016
Staff Nurse, Perianesthesia
UPMC Pinnacle-Harrisburg Campus
2010 - 2014
Harrisburg Area Community College
Master of Science - Health Care Administration
Walden University
Bachelor of Science - Nursing
Mansfield University of Pennsylvania
Associate of Science - Nursing
Harrisburg Area Community College