Kelly Crooks
Spring Grove
Summary
Driven Project Manager with a proven track record at Aptara, Inc., excelling in project management and client relations. Demonstrated ability to exceed client expectations, maintain high-quality standards, and foster strong relationships, ensuring project success. Skilled in coordinating cross-functional teams and streamlining processes for optimal efficiency and performance.
Please know that in 1979 I started at York Graphics in the composition Team.
The York Graphics division I was working in was then bought by Techbooks. I worked in the High Education division as a Project Manager.
Techbooks was them bought by Aptara, Inc. and I moved into the fast world of the journal division as a Project Manager.
Overview
45
45
years of professional experience
Work History
Project Manager / Production Editor
Aptara, Inc.
04.1979 - 06.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met fast turn project deadlines without sacrificing quality.
- Made sure project quality was maintained.
- Moved files as needed to maintain project deadlines
- Established effective communication with the client, authors and among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Maintained a strong relationship with clients.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Prepared and submitted project invoices for review and approval.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on progress, and technical problems.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Managed strict deadlines with effective prioritization of tasks, ensuring timely delivery of final products to clients.
- Established a consistent workflow for tracking project progress and ensuring seamless handoffs between team members at different stages of production.
- Facilitated smooth communication between departments during project execution by serving as a liaison between editorial staff and other team members involved in publication production efforts.
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standard assignments and deadlines.
- Tracked production assignments and deadlines.
Education
High School Diploma -
West York Area High School
York, PA04.1979
Skills
Project Management
Project tracking
Schedule Management
Client Relations
Advanced problem solving
Document Management
Project scope
Processes and procedures
Team Bonding
Client rapport
Relationship Building
Documentation And Reporting
Detail Oriented
Quality Assurance
Performance monitoring
Timeline
Project Manager / Production Editor
Aptara, Inc.
04.1979 - 06.2024
High School Diploma -
West York Area High School
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