Kelly Dambrosio
Morton
Summary
I am a highly motivated, enthusiastic learner. I would like to extrapolate on my current skills and move into a role with more responsibility. Moving into a more clinical role is ideal for me, as I enjoy being a patient advocate, as well as a team player, and would like to keep patient experiences as ideal as possible.
Overview
19
19
years of professional experience
Work History
Senior Surgical Services Associate/New Patient Coordinator
Penn Medicine Ortho
01.2017 - Current
- Surgical scheduling
- Interdepartmental appointment scheduling
- Retrieve and process medical records
- Collaborate with research for identification of potential and current trial participants
- Pre-cert radiology and surgical procedures
- Mediate clinic workflow and surgical/clinic/academic timelines
- Scrub for surgery as needed
- Counsel patients on procedures and pre/post-op protocol
- Arbitrate with billing for patients/providers
- Facilitate student shadowing
- Arrange travel/ Submit expense reports
- Evaluate calls/results/recommendations with providers
- Comprehensive patient follow-up in clinic via mpm and telephone
- File appeals for denied surgery and radiology procedures
- Acquire imaging from external facilities
Billing Services Representative
Penn Medicine
04.2014 - 12.2016
- Resolved follow up and charge review work queues
- Issued weekly self-pay reports
- Coordinated missing charges reports
- Completed claim edits
- Registration rejections
- Daily correspondence with compliance team
Medical Biller
Allied Medical Associates
06.2012 - 04.2014
- Applied insurance payments
- Managed delinquent accounts
- Met legal and insurance deadlines
- Submitted claims and medical records for insurance processing
- Charge entry
Patient Access Representative
Premier Orthopaedics
02.2010 - 06.2012
- New patient intake
- Appointment scheduling
- Retrieved diagnostic testing
- Wrote x-ray prescriptions
- Advised patients on paperwork and protocols
A/R Coordinator
Healthcare Administrative Partners
07.2007 - 02.2010
- Charge entry
- Generated and monitored A/R reports
- Heavy insurance contact
- Applied insurance payments and denials
- Prepared refunds
Education
No Degree - Associates in Science
Delaware County Community College
Media, PASkills
- Extensive outpatient clinic and surgical experience
- Ability to work independently as well as part of a team
- BLS certified
- Surgical scrub experience
- Strong communication and organizational skills
- Multispecialty experience
- Epic/Ambra/Sectra trained
- Detail oriented
Timeline
Senior Surgical Services Associate/New Patient Coordinator
Penn Medicine Ortho
01.2017 - Current
Billing Services Representative
Penn Medicine
04.2014 - 12.2016
Medical Biller
Allied Medical Associates
06.2012 - 04.2014
Patient Access Representative
Premier Orthopaedics
02.2010 - 06.2012
A/R Coordinator
Healthcare Administrative Partners
07.2007 - 02.2010
No Degree - Associates in Science
Delaware County Community College