Kelly Dilullo
Springfield,PA
Summary
Dedicated Customer Specialist with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Equiliem/Bimbo Bakeries
08.2018 - Current
- Promote high Customer satisfaction by resolving problems with knowledgeable and friendly service. Adjust customers orders in prompt. Assist in rotation of product. Offer suggestions to management to promote higher sales.
- Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction levels.
- Processed orders and managed returns using internal systems to maintain accuracy and consistency.
- Collaborated with team members to streamline operations, enhancing service delivery and response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Stylist/administration Assistant
Posh Hair Salon
05.2012 - 2023
- Cut and shaped hair with scissors and razor. Implementing several different cutting techniques. Proficient in coloring and highlighting hair. Supervised other stylist and performed payroll and product ordering task.
- Developed customized hairstyles and color treatments based on client preferences and hair types.
- Implemented efficient salon workflow processes to improve client satisfaction and service speed.
- Managed inventory of hair products, ensuring availability of essential supplies for services.
- Cultivated strong relationships with clients, resulting in increased repeat business and referrals.
Skills
- Customer service
- Customer relations
- Problem resolution
- Relationship building
- Microsoft Office Suite
- Critical thinking
- Follow-up skills
- Product knowledge
- Prioritization
- Active listening
Timeline
Customer Service Representative
Equiliem/Bimbo Bakeries
08.2018 - Current
Stylist/administration Assistant
Posh Hair Salon
05.2012 - 2023