Summary
Overview
Work History
Education
Skills
Sky is the Limit Award
Timeline
Generic

Kelly Donahue

Wind Gap

Summary

Accomplished Store Manager with expertise in sales strategy and team leadership at Stickley Furniture. Proven track record in driving revenue growth and enhancing customer satisfaction. Skilled in problem-solving and customer relations, with a focus on achieving targets and streamlining operations. Recognized for a positive attitude and award-winning performance.

Overview

17
17
years of professional experience

Work History

Store Manager/ Designer

Stickley Furniture
09.2021 - Current
  • Developing and implementing sales strategies to align with organizational goals and market trends.
  • Recruiting, training, and leading a high-performing sales team to drive revenue growth.
  • Conducting sales forecasting and budgeting to set realistic targets and monitor performance.
  • Cultivating and maintaining key client relationships to enhance customer satisfaction and loyalty.
  • Implementing best practices to streamline sales processes and improve team effectiveness.
  • Providing ongoing training to keep the team informed about updates and new offerings.
  • Defining and tracking key performance indicators (KPIs) for the sales team and conducting regular performance evaluations.
  • Assisted in daily store operations and improved customer service processes.
  • Learned inventory management systems to track stock levels efficiently.
  • Engaged with customers to enhance their shopping experience and resolve inquiries.

Selling Store Manager

Ashley Furniture
02.2009 - 09.2021
  • Oversaw daily store operations to enhance customer experience and drive sales performance.
  • Trained and developed team members to improve service standards and operational efficiency.
  • Held Daily/ Weekly meetings to train and ensure best results on all company measurables.
  • Maintained Top Performer as well as sharing Store Manager Responsibilities.

Education

No Degree - Business Management

Northampton Community College
Bethlehem, PA
05-2008

High School Diploma -

Nazareth Area High School
Nazareth, PA
06-2006

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Room Planning
  • House Calls/ Design Consultation
  • Driving a winning culture and team
  • Positive Attitude and many awards won

Sky is the Limit Award

Sky is the Limit Award for always going above and beyond for my customer's as well as my coworkers.

Timeline

Store Manager/ Designer

Stickley Furniture
09.2021 - Current

Selling Store Manager

Ashley Furniture
02.2009 - 09.2021

No Degree - Business Management

Northampton Community College

High School Diploma -

Nazareth Area High School

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