Kelly Figueiredo
Northampton
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Medical Care Assistant
Women's Health Non Profit Organization
07.2021 - 02.2025
- Front Desk: Provided administrative support to patients and visitors
- Cash Handling & Insurance: Handled cash and insurance payments, manage cash flow, and ensured accurate records
- Patient Intake: Gathered patient information and prepared them for their appointments
- Clinical (Back Office): Assisted with clinical procedures and maintained medical records
- General Medical Center: Provided support to the medical staff and ensured the smooth operation of the medical center
- Traveling Medical Assistant: Provided administrative and clinical support to patients and staff at 8 medical centers
- Lab Assistant: Drew blood, performed lab tests, and sterilized instruments
- Training Assistant: Trained new employees in intake, lab procedures, and injections
- Patient Care Assistant: Provided compassionate and friendly care to patients
- Abortion Services: Provided care to patients seeking abortions, seeing them from beginning to end within 12 minutes as per PPFA standards
- Patient Care: Provided compassionate and efficient care to patients, seeing 13-15 patients per day while maintaining the PPFA guidelines of 15 minutes with each patient
- Information: Provided accurate and helpful information to patients about all services offered
- Lab: Operated a centrifuge to run blood collections and maintain lab equipment and supplies
- Sterilization: Sterilized instruments using an autoclave to ensure patient safety
- Quality Control: Verified lab results and maintained fridge temperatures to ensure the quality of lab tests
Customer Service Agent
iQor
05.2018 - 07.2021
- Customer Service: Provided excellent customer service by answering questions, resolving issues, and assisting with transactions
- Banking: Processed banking transactions, including adding/removing bank accounts, taking the debit card and ACH payments, and assisting customers with website accounts
- Case Management: Managed customer cases by researching issues, communicating with customers, and resolving problems
- Mailroom: Received and sorted mail, maintained a mail log, and forwarded mail to the appropriate departments
- Salesforce: Used Salesforce to manage customer data and track sales leads
- Credit: Verified and approved customer applications for Mercury Master Card using TransUnion TLO
Cashier Associate
T.J. Maxx & HomeGoods
03.2015 - 05.2018
- Customer Service: Provided excellent customer service by answering questions, resolving issues, and assisting with transactions
- Training: Trained new employees in all aspects of the business, including customer service, sales, and inventory management
- Merchandising: Assisted with the merchandising of inventory, including stocking shelves, setting up displays, and rotating products
- Policies: Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges
- Organization: Kept the store organized and tidy for a better customer shopping experience
- Sales: Exceed daily credit card application goals by providing excellent customer service and promoting the credit card program
Education
Lincoln Technical Institute
Allentown, PA07.2021
High School Diploma -
Northampton Area High School
Northampton, PA06.2014
Skills
- Excellent organizational
- Customer service
- Teamwork
- Problem-solving
- Vital signs monitoring
- HIPAA compliance
- Call center experience
- Patience and empathy
Certification
Registered Medical Assistant
Languages
English
Native or Bilingual
Portuguese
Full Professional
Spanish
Professional Working
Timeline
Senior Medical Care Assistant
Women's Health Non Profit Organization
07.2021 - 02.2025
Customer Service Agent
iQor
05.2018 - 07.2021
Cashier Associate
T.J. Maxx & HomeGoods
03.2015 - 05.2018
High School Diploma -
Northampton Area High School
Lincoln Technical Institute
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