Kelly Foster

2006-2010:
Initial Position- Customer Service Representative
-Added position of claims processor
-Updated position to Employee Benefits specialist and head of broker hotline in customer service department.
2010 to current:
- Promoted to Account Manager specializing in 2-50 size cases with a sprinkle of 51+ self insured cases.
- Manage Delaware and Maryland brokers book of business building relationships with in person meetings, phone conversations, and email communications.
- Negotiated renewal book with underwriting prior to release for best projected outcome of retention.
- In person employee enrollment meetings during renewal
- Awarded Presidents Council 2011
-Awarded Gold Circle (Aetna migration) 2013
- Assist management with report review of retention projections.
-Assist team with general knowledge questions among processes and systems including Springboard, Ebusiness, ESW, EE Navigator, initial claim review, and broker responses.
-Assist with team positive engagements for meetings.
- Collaborating with multiple internal teams to promote effectiveness and enhancing systems and processes.

- Mentoring new hires while advising of effective traits for success.