Kelly Harvison
Washington
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Western Pennsylvania Oral & Maxillofacial Surgery
12.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
Customer Service Representative Sr
PNC Bank
06.2022 - Current
- Answered customer and internal service partners inquiries and requests for over 11 different skillsets.
- Provided accurate information as well as placing requests within the banking systems.
- Assisted team members with tracking information as well as any questions they may have regarding these skillsets.
- Answered customer inquiries and provided accurate information regarding products and services.
Branch Banker
PNC Bank
07.2021 - 06.2022
- Assisted customers with opening new accounts.
- Provided guidance to customers on the use of online banking tools and mobile applications.
- Processed wire transfers, money orders and stop payment requests in accordance with established procedures.
- Verified customer identification documents in compliance with Bank Secrecy Act regulations.
- Resolved customer inquiries regarding account balances, fees and other banking issues in a timely manner.
Bank Teller
PNC Bank
09.2019 - 07.2021
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Slot Supervisor
The Meadows Casino
04.2007 - 03.2019
- Ensured compliance with all relevant gaming regulations and laws.
- Monitored slot machine operations for accuracy and efficiency.
- Trained new employees on the use of gaming machines and proper procedures.
- Supervised staff during their shifts, providing guidance as needed.
- Completed Slot payouts, tax documents as well as performed emergency drops of cash cans.
Medical Receptionist/Medical Biller
Family First Chiropractic
03.2005 - 04.2007
- Helped patients complete necessary medical forms and documentation.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Fostered welcoming environment, greeting patients warmly upon arrival.
Education
Canon McMillan
06-1982
Skills
- Positive and professional
- Team member support
- Exceptional customer service
- Customer assistance and interaction
- Problem-solving skills
- Attention to detail
Education and Training
other
Timeline
Front Desk Receptionist
Western Pennsylvania Oral & Maxillofacial Surgery
12.2024 - Current
Customer Service Representative Sr
PNC Bank
06.2022 - Current
Branch Banker
PNC Bank
07.2021 - 06.2022
Bank Teller
PNC Bank
09.2019 - 07.2021
Slot Supervisor
The Meadows Casino
04.2007 - 03.2019
Medical Receptionist/Medical Biller
Family First Chiropractic
03.2005 - 04.2007
Canon McMillan
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