Kelly Huth
Teller II
Bethlehem
Summary
Dynamic professional with a proven track record at TD Bank NA, excelling in customer relationship building and cash management. Leveraged exceptional service and financial advising skills to enhance customer satisfaction and streamline operations. Demonstrated strong work ethic and empathy, significantly improving client trust and loyalty. Expert in regulatory compliance and confidentiality, driving success and exceeding sales goals.
Overview
26
26
years of professional experience
Work History
Teller II
TD Bank NA
02.2020 - Current
- Enhanced customer experience by swiftly processing transactions and significantly reducing wait times.
- Responded to customer questions regarding account balances, transaction histories, service charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Educated customers on use of banking website and mobile apps.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Bar Manager
Nazareth Jacksonian Club
06.2017 - 02.2020
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Increased revenue with creative marketing initiatives and promotional events.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced team productivity through effective scheduling and task delegation.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Improved customer service rankings by resolving issues quickly and accurately.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Cleaner
Kelly's Kleaning
06.1999 - 05.2017
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Handled equipment, chemicals, and materials properly and with caution.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Education
High School Diploma -
Souderton Area High School
Souderton, PA 05.2001 -
Skills
Customer relationship building
Financial advising
Cash handling and management
Strong work ethic
Friendly
Banking
Exceptional customer service
Patience and empathy
Regulatory compliance
Sales and Cross-selling
Confidentiality and discretion
Approachable
Timeline
Teller II
TD Bank NA
02.2020 - Current
Bar Manager
Nazareth Jacksonian Club
06.2017 - 02.2020
High School Diploma -
Souderton Area High School
05.2001 -
Cleaner
Kelly's Kleaning
06.1999 - 05.2017
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