Kelly Kellogg
Media
Summary
Dynamic leader with a proven track record at TheTurnKeys.com, excelling in strategic business planning and client relationship management. Successfully drove revenue growth through innovative sales strategies and effective negotiation. Recognized for fostering team development and enhancing operational efficiency, resulting in increased client satisfaction and long-term partnerships.
Knowledgeable [Desired Position] with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Owner/Operator
Circle of Life Transitions
01.2020 - Current
- Managed daily operations, ensuring efficient service delivery and client satisfaction.
- Developed and implemented process improvements to enhance operational efficiency.
- Trained and mentored staff on best practices for client transitions.
- Oversaw scheduling and logistics to optimize resource allocation.
- Fostered relationships with clients, addressing concerns and tailoring services to individual needs.
- Coordinated with external partners to streamline service offerings and enhance client experiences.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
VP of Sales and Business Development
TheTurnKeys.com
04.2013 - 04.2019
- Developed and executed strategic sales plans to drive revenue growth.
- Established key partnerships to enhance business development initiatives.
- Mentored and trained sales staff, fostering professional development and skill enhancement.
- Developed comprehensive sales plans to capture new markets and improve overall company growth.
- Expanded customer base through targeted business development initiatives and strategic partnerships.
- Increased client satisfaction levels by establishing strong communication channels and addressing concerns promptly.
- Mentored junior staff to enhance their skills, resulting in improved performance and career advancement opportunities.
- Drove company branding efforts to increase market presence and brand recognition.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
- Facilitated business by implementing practical networking techniques.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Bachelor's Business Administration - Sales And Marketing
Colorado State University
Fort Collins, CO05-1996
Skills
- Efficient resource allocation
- Talent acquisition
- Team development
- Effective sales negotiation
- Workforce coordination
- Collaborative strategic planning
- Development of marketing strategies
- Business process optimization
- Customer relationship development and management
- Dedicated work ethic
- Collaborative decision-making
- Trustworthy and reliable
- Client-focused
Timeline
Owner/Operator
Circle of Life Transitions
01.2020 - Current
VP of Sales and Business Development
TheTurnKeys.com
04.2013 - 04.2019
Bachelor's Business Administration - Sales And Marketing
Colorado State University