Kelly Key
Columbia
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
5
5
years of professional experience
Work History
Front Desk Reception
Dermatology Associates of Lancaster
11.2021 - 12.2023
- Coordinated closely with other departments such as scheduling, front desk reception, and clinical staff to maintain seamless communication across all areas affecting patient financials.
- Provided exceptional customer service to diverse populations of students, parents, staff members, and visitors at the front desk reception area.
- Supervised administrative functions of scheduling, billing, inventory management, front desk reception and office security.
- Promoted a positive work atmosphere by greeting visitors professionally and courteously upon arrival at the front desk reception area.
- Provided front desk reception back-up services by answering telephones, greeting visitors and handling deliveries.
- Provided exceptional customer service at both front desk reception and specimen collection areas while interacting with diverse populations of patients, caregivers, and medical professionals.
- Performed administrative tasks like filing records or updating guest information databases increasing overall front desk efficiency.
- Managed front desk operations to create welcoming environment for visitors.
- Enhanced patient satisfaction by providing friendly and efficient front desk support.
- Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests upon arrival.
- Facilitated smooth communication between guests and other departments, such as food service or hotel front desk staff, ensuring seamless coordination for various requests.
- Maintained accurate records of inventory levels at the front desk, ordering supplies as needed to avoid shortages.
- Provided exceptional customer service at the front desk, handling phone inquiries and scheduling appointments accurately.
- Monitored inventory levels of office supplies at the front desk and reordered as necessary, ensuring adequate stock for uninterrupted daily operations.
Medical Assistant
Dermatology Associates of Lancaster
11.2021 - 12.2023
- Working team based for collective flow of the office.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Paraprofessional
Substitute Teacher Service
10.2019 - 11.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
Housekeeper
Penn Medicine Lancaster General Hospital
05.2019 - 10.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
Education
High School -
Columbia JR/SR High School
Columbia, PA06.2017
Skills
- Ability to work well in a team-based setting
- Office experience
- Telephone etiquette
- Front desk operations
- Organization
- Written and verbal communications
- Procedural skills
- Proficient with word and excel
- Patient care experience
Timeline
Front Desk Reception
Dermatology Associates of Lancaster
11.2021 - 12.2023
Medical Assistant
Dermatology Associates of Lancaster
11.2021 - 12.2023
Paraprofessional
Substitute Teacher Service
10.2019 - 11.2021
Housekeeper
Penn Medicine Lancaster General Hospital
05.2019 - 10.2021
High School -
Columbia JR/SR High School
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