Kelly Kreuz
Quakertown
Summary
Detail-oriented server known for delivering exceptional service and fostering team development. Committed to maintaining high standards of cleanliness and guest satisfaction, with proven experience in managing diverse customer needs.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Unidine
03.2022 - Current
- Delivered exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Collaborated with kitchen staff to facilitate timely food preparation and accurate order delivery.
- Managed table settings and maintained cleanliness to uphold restaurant standards and hygiene protocols.
- Trained new servers on menu items, service procedures, and company policies to improve team efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Floor Staff Member
Regal Cinemas
01.2022 - 09.2022
- Assisted patrons with ticket purchases and concessions, enhancing overall customer experience.
- Maintained cleanliness and organization of theater areas, ensuring a welcoming environment for guests.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to manage busy shifts, ensuring timely service during peak hours.
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
Floor Staff Member
The Farmer and The Chickpea
03.2021 - 11.2021
- Trained new staff on operational procedures and customer service protocols, fostering team development.
- Monitored theater presentations for quality assurance, addressing issues promptly to maintain guest satisfaction.
- Implemented inventory management practices for concession supplies, reducing waste and improving stock availability.
- Engaged with customers proactively to resolve inquiries or concerns, enhancing loyalty and repeat visits.
- Collaborated with team members to maintain store appearance, resulting in a more enjoyable shopping experience for customers.
Education
No Degree - Psychology
Bucks County Community College
Newtown, PA05-2028
No Degree - Aviation
Penn Flight Academy
Quakertown, PA12-2026
High School Diploma -
Quakertown Community High School
Quakertown, PA06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Positive and professional
- Reliable and responsible
- Warm and friendly
- Multitasking
- Problem-solving
- Excellent communication
Certification
CPR and First Aid certification
Timeline
Server
Unidine
03.2022 - Current
Floor Staff Member
Regal Cinemas
01.2022 - 09.2022
Floor Staff Member
The Farmer and The Chickpea
03.2021 - 11.2021
No Degree - Psychology
Bucks County Community College
No Degree - Aviation
Penn Flight Academy
High School Diploma -
Quakertown Community High School