Summary
Overview
Work History
Education
Skills
Certification
Recognized as Manager of the Year
Received Jack Massey Award
Timeline
Generic

Kelly Maguire

Havertown

Summary

Dynamic professional with a proven track record in the local hospitality industry, excelling in strategic task assignment and workforce planning. Recognized for enhancing team development and ensuring quality assessment, I leverage strong attention to detail and effective troubleshooting skills to drive operational excellence and compliance with safety regulations.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Executive Housekeeper

Philadelphia Country Club
11.2008 - 07.2025
  • Applied and taught safe handling procedures for cleaning chemicals and equipment.
  • Supported 10+ team members in executing daily housekeeping tasks efficiently.
  • Adapted to varying workloads while ensuring high standards of cleanliness were met.
  • Managed inventory processes for cleaning supplies and linens.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with other departments as well as club management to achieve timely execution of cleaning duties.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
  • Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
  • Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain pristine appearance at all times.
  • Established productive relationships with vendors to ensure timely delivery of quality products and services.
  • Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
  • Responsible for a safety program for each department to comply with OSHA standards. Scheduled an employee from each department to attend my monthly Safety Committee meeting.

Server

Gulph Mills Country Club
01.2004 - 11.2008
  • Delivered exceptional customer service by anticipating guest needs and providing tailored recommendations.
  • Managed multiple tables efficiently during high-volume service periods, ensuring timely order processing.
  • Collaborated with kitchen staff to streamline order communication, reducing wait times for guests.
  • During banquet events, provided exceptional service to guests ensuring satisfaction and adherence to standards.
  • Developed relationships with club membership, fostering loyalty through personalized service delivery.
  • Set up banquet rooms efficiently, arranging tables and chairs according to specified layouts.

Education

Bachelor of Science - Business Administration With Minor in Marketing

Gwynedd Mercy University
Gwynedd Valley, PA
05-1986

Skills

  • Strategic task assignment
  • Inventory management
  • Workforce planning
  • Team development
  • Quality assessment
  • Candidate sourcing and evaluation
  • Financial monitoring
  • Task management expertise
  • Strong attention to detail
  • Effective troubleshooting skills
  • Clear communication
  • Safety regulation adherence

Certification

Current PA Act 12 background clearance

Recognized as Manager of the Year

This award was voted on by my peers as well as senior management.

Received Jack Massey Award

Recognized for philanthropic endeavors outside of work.

Timeline

Executive Housekeeper

Philadelphia Country Club
11.2008 - 07.2025

Server

Gulph Mills Country Club
01.2004 - 11.2008

Bachelor of Science - Business Administration With Minor in Marketing

Gwynedd Mercy University

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Kelly Maguire