Kelly Susanne Oliver
Lititz,PA
Summary
Self-driven individual with 10+ years of combined value analysis, project management, and administrative experience in the Real Estate industry. My strengths involve understanding big-picture goals, problem-solving to break those larger objectives down into organised and achievable steps and processes, and disseminating that information in clearly-worded communications that can be used to summarise and teach others in the industry. My language experience, also, enables me to facilitate communication across linguistic barriers through document translation (English-Spanish).
Overview
16
16
years of professional experience
Work History
Value Analyst-I
The Noble Group, LLC
Lancaster, PA
02.2023 - 06.2025
- Company Overview: 1817 Olde Homestead Ln, Ste 101, Lancaster, PA 17601 (717)-859-3311 Manager: Sean Teaman, (717) 808-0089 Supervisor: Gordon Pawson, (724) 762-5029
- Valued real estate for acquisition.
- Developed renovation plans and budgets.
- Reviewed and approved scopes of work from Project Managers.
- Managed multiple renovation projects by communicating with in-field Project Managers, suppliers, and municipalities to ensure projects adhered to specified deadlines, budget, and municipal building and zoning requirements.
- Collaborated with in-field Project Managers to address unexpected issues during renovations in order to keep the project on-budget and maintain quality standards.
- Updated and maintained budget and profit calculating spreadsheets that allowed Accounting to create accurate quarterly and year-end reports.
- Analysed Market trends by studying comparable Solds, Actives, and Under Agreements in order to list completed projects at a competitive list price.
- Listed properties for sale on multiple MLS databases, which included writing property descriptions, completing Seller's Disclosure documents, and selecting and editing listing photos.
- Reviewed and countered submitted offers.
- Negotiated sales agreements with potential buyers.
- Reviewed inspection reports and negotiated repair agreements with buyers.
- Contributed to research and development of new markets.
- Translated training and scope of work documents, English-Spanish.
- Collaborated with other departments to help the company achieve big-picture goals.
Administrative Assistant-II
The Noble Group, LLC
Lancaster, PA
11.2014 - 02.2023
- Company Overview: 1817 Olde Homestead Ln, Ste 101, Lancaster, PA 17601 (717)-859-3311
- Researched new markets and developed strategies to adapt business model to new territories.
- Organised and managed sale day running strategies and schedules.
- Supervised multiple runners in the field on sale day mornings.
- Managed sale day responsibilities, including communicating with bidders and agents, requesting and filing research, and making sure bidding and compliance funds were where they needed to be.
- Created and updated property records in PAM database and on the company network.
- Called utility companies to turn on/turn off utilities, pursue outstanding bills, and respond to utility issues and emergencies.
- Communicated with municipalities to ascertain building and zoning permitting requirements.
- Researched inspection companies and schedule township-required systems checks.
- Facilitated communication between Project Managers and municipal or inspection company representatives to ensure that requirements were complied with, appointments kept, and issues resolved.
- Completed data entry for sales and maintained property notes.
- Created and implemented standardised data entry and post-sale processes to improve efficiency and accuracy.
- Trained new administrative staff and communicated changes in standard practices to appropriate staff members.
- Attended Sheriff's Sales as a primary bidder.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Fostered relationships with attorneys and Sheriff's Office staff to improve company reputation and information-gathering efforts.
- Created training documents for new hires.
- Translated training and signage documents, English-Spanish.
Language Tutor (Latin & Spanish)
Self-employed
Lancaster, PA
02.2009 - Current
- Designed 2+ weekly personalised lesson plans to enhance language proficiency and student engagement.
- Taught concepts of language, culture, and history.
- Conducted weekly assessments to evaluate student progress and adapt teaching strategies.
- Analysed feedback from students and parents to continuously refine teaching methodologies and improve outcomes.
- Demonstrated patience and flexibility when working with students facing challenges in grasping complex language concepts, providing tailored support to ensure success.
Refugee Assimilation Coordinator
Westminster Presbyterian Church
Lancaster, PA
09.2018 - 12.2019
- Company Overview: 2151 Oregon Pk, Lancaster, PA 17601 (717)-569-2151
- Facilitated assimilation of Congolese families and their children to Westminster, including registering children for Sunday School programs and organising volunteers to assist families.
- Acted as Sunday morning liaison between Westminster volunteers and the Congolese community, calling on refugee volunteers as needed (i.e. to serve in SS classes where Congolese children need support, etc.).
- Coordinated non-Sunday driving needs for field trips, appointments, etc.
Patient Care Assistant/Unit Clerk
Lancaster General Hospital
Lancaster, PA
04.2013 - 11.2014
- Company Overview: 555 N Duke St, Lancaster, PA 17602 (717)-544-5511
- Assisted with the delivery of direct, non-licensed patient care in accordance with established methods and procedures, under the supervision and guidance of appropriate personnel. Tasks include checking and maintaining record of patient vitals, turn-and-repositioning, incontinence care, bathing, exercising, transporting patients to and from procedures, etc. Spanish/English interpreting frequently required.
- Assumed responsibility for the organisation of the nurse's station and monitors all related activity.
- Performed multiple clerical duties necessary for maintaining complete and correct kardex, clinical charts, records, charges and reports.
- Ordered and tracked consults, out-patient care, etc.
- Performed a variety of receptionist duties within assigned areas.
- Performed patient care, including care to patients in the following age groups: adolescent (13 through 18 years), adult (19 through 64 years), and geriatric (65 years and above).
- Interpreted for Spanish-speaking patients and family members to ensure that they understood their medical plan and that their concerns were communicated to the appropriate healthcare staff.
Spanish Language Tutor
Millersville University
Millersville, PA
02.2009 - 01.2011
- Company Overview: McComsey Hall, Millersville University 43 E Frederick St, Millersville, PA 17551
- Worked with students, one-on-one, to help them grasp concepts not understood from classroom lectures.
- Reviewed failed exams to identify areas of weakness and to help students gain proficiency in those areas.
- Created exercises and study plans.
- Assessed student progress and suggested methods for continued improvement.
Education
B.A. - Spanish
Millersville University of Pennsylvania
Millersville, PA01.2012
Non-degree - Italian Studies
Franklin And Marshall College
Lancaster, PA01.2012
Non-degree/Study Abroad - Literatura Española
Universidad De Burgos
Burgos, España07.2010
Diploma -
Warwick Senior High School
Lititz, PA01.2008
Skills
- Microsoft office / MS Excel
- Buildertrend & DropBox
- Analytical thinking
- Project Management
- Attention to detail
- Commitment to task completion & quality
- Problem-solving
- Process improvements
- Deadline adherence
- Research and development
- Teamwork and collaboration
Accomplishments
Collaborated on Decision Teams for 90+ successful property acquisitions. Personally managed 25 renovation projects with 19 generating a positive ROI.
Languages
English
Native or Bilingual
Spanish
Professional Working
Italian
Limited Working
Latin
Elementary
French
Limited Working
Turkish
Elementary
Interests
Reading
Literary Translation
Linguistics & Etymology
Military History
Philosophy & Religion
Timeline
Value Analyst-I
The Noble Group, LLC
02.2023 - 06.2025
Refugee Assimilation Coordinator
Westminster Presbyterian Church
09.2018 - 12.2019
Administrative Assistant-II
The Noble Group, LLC
11.2014 - 02.2023
Patient Care Assistant/Unit Clerk
Lancaster General Hospital
04.2013 - 11.2014
Language Tutor (Latin & Spanish)
Self-employed
02.2009 - Current
Spanish Language Tutor
Millersville University
02.2009 - 01.2011
B.A. - Spanish
Millersville University of Pennsylvania
Non-degree - Italian Studies
Franklin And Marshall College
Non-degree/Study Abroad - Literatura Española
Universidad De Burgos
Diploma -
Warwick Senior High School