Kelly Susanne Oliver
Lititz,PA
Summary
Self-driven individual with 10+ years of combined value analysis, project management, and administrative experience in the Real Estate industry. My strengths involve understanding big-picture goals, problem-solving to break those larger objectives down into organised and achievable steps and processes, and disseminating that information in clearly-worded communications that can be used to summarise and teach others in the industry. My language experience, also, enables me to facilitate communication across linguistic barriers through document translation (English-Spanish).
Overview
16
16
years of professional experience
Work History
Value Analyst-I
The Noble Group, LLC
02.2023 - 06.2025
- Company Overview: 1817 Olde Homestead Ln, Ste 101, Lancaster, PA 17601 (717)-859-3311 Manager: Sean Teaman, (717) 808-0089 Supervisor: Gordon Pawson, (724) 762-5029
- Valued real estate for acquisition.
- Developed renovation plans and budgets.
- Reviewed and approved scopes of work from Project Managers.
- Managed multiple renovation projects by communicating with in-field Project Managers, suppliers, and municipalities to ensure projects adhered to specified deadlines, budget, and municipal building and zoning requirements.
- Collaborated with in-field Project Managers to address unexpected issues during renovations in order to keep the project on-budget and maintain quality standards.
- Updated and maintained budget and profit calculating spreadsheets that allowed Accounting to create accurate quarterly and year-end reports.
- Analysed Market trends by studying comparable Solds, Actives, and Under Agreements in order to list completed projects at a competitive list price.
- Listed properties for sale on multiple MLS databases, which included writing property descriptions, completing Seller's Disclosure documents, and selecting and editing listing photos.
- Reviewed and countered submitted offers.
- Negotiated sales agreements with potential buyers.
- Reviewed inspection reports and negotiated repair agreements with buyers.
- Contributed to research and development of new markets.
- Translated training and scope of work documents, English-Spanish.
- Collaborated with other departments to help the company achieve big-picture goals.
Administrative Assistant-II
The Noble Group, LLC
11.2014 - 02.2023
- Company Overview: 1817 Olde Homestead Ln, Ste 101, Lancaster, PA 17601 (717)-859-3311
- Researched new markets and developed strategies to adapt business model to new territories.
- Organised and managed sale day running strategies and schedules.
- Supervised multiple runners in the field on sale day mornings.
- Managed sale day responsibilities, including communicating with bidders and agents, requesting and filing research, and making sure bidding and compliance funds were where they needed to be.
- Created and updated property records in PAM database and on the company network.
- Called utility companies to turn on/turn off utilities, pursue outstanding bills, and respond to utility issues and emergencies.
- Communicated with municipalities to ascertain building and zoning permitting requirements.
- Researched inspection companies and schedule township-required systems checks.
- Facilitated communication between Project Managers and municipal or inspection company representatives to ensure that requirements were complied with, appointments kept, and issues resolved.
- Completed data entry for sales and maintained property notes.
- Created and implemented standardised data entry and post-sale processes to improve efficiency and accuracy.
- Trained new administrative staff and communicated changes in standard practices to appropriate staff members.
- Attended Sheriff's Sales as a primary bidder.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Fostered relationships with attorneys and Sheriff's Office staff to improve company reputation and information-gathering efforts.
- Created training documents for new hires.
- Translated training and signage documents, English-Spanish.
Language Tutor (Latin & Spanish)
Self-employed
02.2009 - Current
- Designed 2+ weekly personalised lesson plans to enhance language proficiency and student engagement.
- Taught concepts of language, culture, and history.
- Conducted weekly assessments to evaluate student progress and adapt teaching strategies.
- Analysed feedback from students and parents to continuously refine teaching methodologies and improve outcomes.
- Demonstrated patience and flexibility when working with students facing challenges in grasping complex language concepts, providing tailored support to ensure success.
Refugee Assimilation Coordinator
Westminster Presbyterian Church
09.2018 - 12.2019
- Company Overview: 2151 Oregon Pk, Lancaster, PA 17601 (717)-569-2151
- Facilitated assimilation of Congolese families and their children to Westminster, including registering children for Sunday School programs and organising volunteers to assist families.
- Acted as Sunday morning liaison between Westminster volunteers and the Congolese community, calling on refugee volunteers as needed (i.e. to serve in SS classes where Congolese children need support, etc.).
- Coordinated non-Sunday driving needs for field trips, appointments, etc.
Patient Care Assistant/Unit Clerk
Lancaster General Hospital
04.2013 - 11.2014
- Company Overview: 555 N Duke St, Lancaster, PA 17602 (717)-544-5511
- Assisted with the delivery of direct, non-licensed patient care in accordance with established methods and procedures, under the supervision and guidance of appropriate personnel. Tasks include checking and maintaining record of patient vitals, turn-and-repositioning, incontinence care, bathing, exercising, transporting patients to and from procedures, etc. Spanish/English interpreting frequently required.
- Assumed responsibility for the organisation of the nurse's station and monitors all related activity.
- Performed multiple clerical duties necessary for maintaining complete and correct kardex, clinical charts, records, charges and reports.
- Ordered and tracked consults, out-patient care, etc.
- Performed a variety of receptionist duties within assigned areas.
- Performed patient care, including care to patients in the following age groups: adolescent (13 through 18 years), adult (19 through 64 years), and geriatric (65 years and above).
- Interpreted for Spanish-speaking patients and family members to ensure that they understood their medical plan and that their concerns were communicated to the appropriate healthcare staff.
Spanish Language Tutor
Millersville University
02.2009 - 01.2011
- Company Overview: McComsey Hall, Millersville University 43 E Frederick St, Millersville, PA 17551
- Worked with students, one-on-one, to help them grasp concepts not understood from classroom lectures.
- Reviewed failed exams to identify areas of weakness and to help students gain proficiency in those areas.
- Created exercises and study plans.
- Assessed student progress and suggested methods for continued improvement.
Education
B.A. - Spanish
Millersville University of Pennsylvania
Millersville, PA01.2012
Non-degree - Italian Studies
Franklin And Marshall College
Lancaster, PA01.2012
Non-degree/Study Abroad - Literatura Española
Universidad De Burgos
Burgos, España07.2010
Diploma -
Warwick Senior High School
Lititz, PA01.2008
Skills
- Microsoft office / MS Excel
- Buildertrend & DropBox
- Analytical thinking
- Project Management
- Attention to detail
- Commitment to task completion & quality
- Problem-solving
- Process improvements
- Deadline adherence
- Research and development
- Teamwork and collaboration
Accomplishments
Collaborated on Decision Teams for 90+ successful property acquisitions. Personally managed 25 renovation projects with 19 generating a positive ROI.
Languages
English
Native or Bilingual
Spanish
Professional Working
Italian
Limited Working
Latin
Elementary
French
Limited Working
Turkish
Elementary
Interests
Reading
Literary Translation
Linguistics & Etymology
Military History
Philosophy & Religion
Timeline
Value Analyst-I
The Noble Group, LLC
02.2023 - 06.2025
Refugee Assimilation Coordinator
Westminster Presbyterian Church
09.2018 - 12.2019
Administrative Assistant-II
The Noble Group, LLC
11.2014 - 02.2023
Patient Care Assistant/Unit Clerk
Lancaster General Hospital
04.2013 - 11.2014
Language Tutor (Latin & Spanish)
Self-employed
02.2009 - Current
Spanish Language Tutor
Millersville University
02.2009 - 01.2011
B.A. - Spanish
Millersville University of Pennsylvania
Non-degree - Italian Studies
Franklin And Marshall College
Non-degree/Study Abroad - Literatura Española
Universidad De Burgos
Diploma -
Warwick Senior High School
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