Kelly Quayle
Bethlehem
Summary
Accomplished Senior Account and Relationship Manager with five plus years of successful B2B sales experience. Highly skilled at developing new relationships and strong customer relations, while consistently maintaining above average retention rates. Exceptional communication and presentation skills with an in-depth knowledge of effective sales strategies. Analytical thinker with the ability to perform well under pressure. Results-oriented and committed to achieving sales quotas to drive the growth of the company.
Overview
7
7
years of professional experience
Work History
Enterprise Sales Representative
Creditsafe
01.2021 - Current
- Works to build relationships with customers and built potential for additional sales
- Develops relationships with clients for increased loyalty and repeat business
- Offers each customer top-notch, personal service to boost sales and customer satisfaction
- Boosts sales by consistently engaging with customers and addressing their needs effectively
- Improves customer retention rates through personalized follow-up strategies tailored to individual needs
Senior Account and Relationship Manager
Creditsafe
01.2021 - Current
- Develops and maintains relationships with new and existing clients, cultivating a strong network of professional contacts and referrals
- Consistently exceeds monthly, quarterly and annual sales goals for both products and services
- Credited with one of the largest sales in company history
- Responds to all customer inquiries and resolves complaints in a timely manner, exceeding all customer service benchmarks
- Promoted from Business Development Associate (September 2019 – December 2020).
Server
The Wooden Match
05.2018 - 03.2020
- Provided exceptional customer service, creating a welcoming atmosphere for patrons
- Anticipated customer needs and handle complaints with poise and professionalism
- Regularly went above and beyond to satisfy customers, resulting in increase repeat business and positive reviews for the establishment
- Trained new members of the team on practices, protocols and customer interaction(s).
Bartender/Management
Artisan Wine and Cheese Cellars
02.2018 - 02.2020
- Navigated high-pressure situations effectively and efficiently, meeting high customer demands and ensuring quality
- Reduced wait times and increased customer satisfaction by effectively multitasking during drink orders, cleaning, restocking, etc.
Bartender
The Bayou
02.2018 - 02.2019
- Exhibited a strong ability to handle conflict while connecting with patrons to ensure a high level of guest satisfaction
- Actively involved in the support, maintenance, and implementation of new and existing billing software applications and process solutions.
Education
General Studies -
Northampton Community College
01.2001
Skills
- Lead Generation
- Time Management
- Prospecting
- Negotiation
- Social Selling
- Product Knowledge
- Cold Calling
- Customer Relationship
- CRM
- Demo/Presentation
- Pipeline Management
- Data Analysis (eg, Excel)
Roles And Responsibilities
Hanover Elementary School PTA, 01/07 - 12/24, Fundraising Chair, Membership Chair, Annual Field Day and Holiday Chair, Vice President (01/16 - 12/18)
Timeline
Enterprise Sales Representative
Creditsafe
01.2021 - Current
Senior Account and Relationship Manager
Creditsafe
01.2021 - Current
Server
The Wooden Match
05.2018 - 03.2020
Bartender/Management
Artisan Wine and Cheese Cellars
02.2018 - 02.2020
Bartender
The Bayou
02.2018 - 02.2019
General Studies -
Northampton Community College
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