Kelly Reynolds
Walnutport
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Nanny
Care.com Inc
Walnutport
09.2020 - Current
- Developed individualized educational activities to enhance children's learning and developmental skills.
- Implemented daily routines that promoted structure and stability for children in care.
- Monitored children's behavior, providing guidance and support to foster positive social interactions.
- Coordinated playdates and extracurricular activities, ensuring engagement and physical activity.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Provided developmentally appropriate activities for children.
Customer Service Representative
Blue Ridge Communications
Walnutport, PA
07.2018 - 08.2020
- Assisting with incoming phone calls as well as counter patrons
- Providing pricing and other information to potential or existing customers
- Maintaining and updating account information within various databases
- Processing changes to existing services
- Consistently maintaining current product knowledge
- Interacting with other departments as needed on a daily basis
- Maintained accurate records of customer interactions, ensuring compliance with company policies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Daycare Assistant
St. Johns Luthern Church
Nazareth, PA
11.2015 - 07.2018
- Maintain a safe environment for the children
- Assist in setting up food, serving their meals, and refreshments to children.
- Help children with homework and school work.
- Regulate children's rest periods.
- Keep a clean environment for the children, such as cleaning the bathrooms, sanitizing the tables, and sweep the floors.
- Monitoring their behavior during play-time.
Nanny
Self-Employed
Cherryville, PA
01.2012 - 11.2015
- Regulate children's rest periods, nap schedules, and overnight stays.
- Instruct and reinforce the development of personal behaviors, such as eating, resting, and toilet routines.
- Teach and perform age-appropriate activities, such as reading, writing, and arts and crafts to encourage intellectual development of children.
- Transport children to school activities, social events, and errands.
- Supervise and assist with Pre-School learning.
- Work with parents to discuss discipline punishment to promote appropriate child behavior.
Food Service Worker
Sodexo
Bethlehem, PA
12.2011 - 09.2012
- Prepare food trays of condiments, beverages, and meals meant for the patients within a certain amount of time
- Prepare trays based on the different locations of the hospital, such as the emergency room and psychiatric ward, and the requirements needed
- Clean and organize the stations and surrounding areas
- Deliver the food trays prepared for the patients throughout the hospital in a given time frame
- Travel to Good Shepherd Rehabilitation and communicate with the residents regarding their meal orders and have knowledge of dietary restrictions for the patients
- Plan and prepare meals to Good Shepherd Rehabilitation residents with special dietary needs.
- Monitor and restock selected station as needed
Education
High School Diploma -
Lehigh Career & Technical Institute
Schnecksville, PA06-2010
High School Diploma - undefined
Northern Lehigh High School
Slatington, PA06-2010
Skills
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Customer relations
- Payment processing
- Scheduling
- Professional telephone demeanor
Timeline
Nanny
Care.com Inc
09.2020 - Current
Customer Service Representative
Blue Ridge Communications
07.2018 - 08.2020
Daycare Assistant
St. Johns Luthern Church
11.2015 - 07.2018
Nanny
Self-Employed
01.2012 - 11.2015
Food Service Worker
Sodexo
12.2011 - 09.2012
High School Diploma - undefined
Northern Lehigh High School
High School Diploma -
Lehigh Career & Technical Institute
ADDITIONAL INFORMATION
- Patience within given Time Management task
- Excellent Fast learner
- Communication skills
- Basic knowledge of good judgment and computers and writing decision making
- Plan and organize tasks Dependable and for time frame responsible worker
- Self-Motivated