KELLY SULLIVAN
Dunmore
Summary
Detail-oriented and results-driven healthcare administrator with five years of experience in enhancing operational efficiency, managing teams, and ensuring high-quality patient care. Expertise in streamlining processes, reducing costs, and improving profitability while maintaining compliance and fostering collaborative relationships. Seeking a dynamic role in a healthcare organization where I can leverage my skills in office management and team leadership.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Administrator
Comprehensive Pain Management Specialists, LLC
06.2023 - Current
- - Support the CEO in managing confidential financial information and ensuring compliance with company policies.
- - Streamline scheduling and coordination of meetings and events, enhancing operational efficiency.
- - Compile and analyze statistical reports, providing insights for strategic decision-making.
- - Reconcile accounts payable and receivable, contributing to accurate financial reporting.
- - Recommend and implement improvements to security systems and procedures, enhancing safety and compliance.
Office Manager
Comprehensive Pain Management Specialists, LLC
06.2020 - 06.2023
- - Oversaw day-to-day office operations, including supply procurement and calendar management.
- - Led a team of administrative staff, ensuring efficient front office operations.
- - Implemented streamlined office procedures, improving operational efficiency and reducing administrative burdens.
- - Resolved customer inquiries and complaints, maintaining high levels of patient satisfaction.
- - Processed bi-weekly payroll, ensuring timely and accurate employee compensation.
Pre-Cert Coordinator
Comprehensive Pain Management Specialists, LLC
10.2018 - 06.2020
- - Managed pre-certifications for diagnostic studies, pain management procedures, and medications, ensuring insurance compliance.
- - Verified insurance benefits for upcoming procedures, reducing patient financial burdens.
- - Provided IT support, resolving technical issues to maintain smooth office operations.
- - Assisted with onboarding and training of new hires, fostering a positive work environment.
- - Managed office budgets, ensuring cost-effective resource allocation.
Pre-Cert Coordinator/Workman's Comp Pharmacy Dispenser
Northeastern Rehabilitation Associates, P.C.
01.2012 - 10.2018
- - Managed pre-certification processes for diagnostic studies and medications.
- - Dispensed medications for Workman's Comp patients while monitoring inventory.
- - Scheduled MRI/CT appointments and ensured follow-up care for patients.
Certified Podiatric Medical Assistant
LaPorta & Associates P.C.
01.2009 - 01.2010
- - Supervised a clinical department and assisted three doctors in patient care.
- - Prepared and scheduled patient surgeries and appointments.
- - Applied and removed surgical dressings, and performed foot/ankle/heel x-rays.
- - Conducted transcription tasks and ordered medical supplies as needed.
Education
Diploma - undefined
West Scranton High School
06.2005
Skills
- - Healthcare Administration: Pre-Authorization, Insurance Verification, Benefits Administration, Medical Record Management, HIPAA Compliance, Practitioner Hiring, Credentialing, Malpractice Insurance Management, PHC4 Reporting, Patient and Employee Issue Resolution, After-Hours Physician Support, Cross-Department Coverage, Daily Financial Reporting, Marketing, Website Maintenance, IT Management, Urine Inconsistency Report Review, Payroll Management, Bill Payments, Provider-Employee Liaison
- - Office Management: Office Coordination, Inventory & Supply Management, Vendor Relations, Policy Implementation, Record Management
- - Financial Management: Budget Administration, Expense Tracking, Payroll Processing, Accounts Payable/Receivable Reconciliation
- - Team Leadership & Communication: Staff Supervision, Employee Onboarding & Training, Conflict Resolution, Performance Evaluation, Interpersonal Skills, Team Leadership
- - Technical Proficiency: Microsoft Word, Excel, Medent, and Multi-Line Phone Systems
Certification
- Licensed Notary Public | 2018
Timeline
Assistant Administrator
Comprehensive Pain Management Specialists, LLC
06.2023 - Current
Office Manager
Comprehensive Pain Management Specialists, LLC
06.2020 - 06.2023
Pre-Cert Coordinator
Comprehensive Pain Management Specialists, LLC
10.2018 - 06.2020
Pre-Cert Coordinator/Workman's Comp Pharmacy Dispenser
Northeastern Rehabilitation Associates, P.C.
01.2012 - 10.2018
Certified Podiatric Medical Assistant
LaPorta & Associates P.C.
01.2009 - 01.2010
Diploma - undefined
West Scranton High School
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