Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

KELLY THORNTON

Phoenixville

Summary

Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Proficient in Microsoft Office Suite and excellent interpersonal skills.

Overview

31
31
years of professional experience

Work History

Administrative Assistant

Phoenixville Hospital
09.2018 - Current
  • Manage office communications, ensuring timely responses and professional interactions.
  • Coordinate scheduling and meeting logistics for team members and executives.
  • Developed and maintained filing systems to enhance document retrieval efficiency.
  • Assist in preparing reports and presentations, maintaining high accuracy levels.
  • Train new staff on office procedures and software applications.
  • Streamlined administrative processes, resulting in improved workflow efficiency.
  • Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensure accurate record-keeping with diligent data entry and database management for vital hospital and patient information.
  • Promote a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinate office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Facilitate collaboration within team by organizing regular meetings and tracking project progress.
  • Assiste coworkers and staff members with special tasks on daily basis.

EXECUTIVE ASSISTANT

Brixmor Property Group/Madison Marquette
01.2006 - 05.2013
  • Provide administrative support to both the Executive Vice President and the Leasing Vice President of the Mall Division.
  • Daily tasks include calendar management, document and spreadsheet preparation, processing expense reports and proofreading budgets and executive reports.
  • Plan and coordinate division meetings by supervising local and regional travel arrangements, securing meeting rooms, preparing agendas, and developing meeting materials.
  • Draft, review and edit lease proposals, and enter full lease terms and conditions into leasing software.
  • Create detailed lease approval forms for Executive Committee, as well as coordinate executive review and approval of leases, totaling over 120 leases annually.
  • Track leasing status and update leases status report for entire division, which encompasses six enclosed malls.
  • Oversee preparation of ICSC conference materials for the Mall and Lifestyle division, which includes event registrations, regional and national travel arrangements, communicating conference details with all retailers, scheduling all retailer meetings for SVP and Leasing VP, managing the electronic conference scheduler and creating detailed meeting materials and agendas for all divisional attendees.
  • Liaison between departmental employees and Senior Vice President, offering direction and motivation to team while maintaining professionalism and confidentiality.
  • Coordinated complex schedules and meetings for senior executives, ensuring efficient time management.
  • Streamlined communication between departments, enhancing collaboration and project execution.
  • Managed confidential information with discretion, maintaining organizational integrity and compliance.
  • Assisted in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
  • Implemented office procedures that improved workflow and reduced administrative delays.
  • Trained and mentored junior administrative staff, fostering professional development within the team.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.

SPECIALTY LEASING ASSISTANT

Kravco Company
01.2003 - 01.2004
  • Liaison between corporate Specialty Leasing Department and field personnel with regards to all specialty leasing activities within the Kravco portfolio.
  • Screened prospective merchants, including call and product screening, sent letters and information packets, set appointments and described licensing requirements.
  • Responsible for preparation, distribution and tracking of all incoming, outgoing and outstanding license agreements for fourteen properties.
  • Obtained, tracked and monitored miscellaneous income and sales reports due from mall management.
  • Developed and maintained organizational systems including but not limited to filing, tracking, and report writing.

ADMINISTRATIVE COORDINATOR

Harbison-Walker Refractories
01.1995 - 01.2003
  • Provided administrative support for Regional Business Manager, Distribution Center Manager, and 7 salesmen within the region.
  • Created PowerPoint sales proposal for presentation to President and CEO which was used for corporate merger.
  • Typed, edited and proofread memos, sales reports and budgets using Word and Excel.
  • Organized sales meetings by preparing agendas and presentations using PowerPoint, coordinating travel arrangements, reserving conference rooms and ordering meals.
  • Created quotations, entered orders and settled accounts receivables for three major accounts, which comprised $5 million in yearly sales.
  • Directed incoming telephone calls to appropriate personnel and responded to customer inquiries via telephone, fax and e-mail. Maintained files for distribution center. Sorted, prepared, and distributed mail. Provided computer training to sales staff and temporary staff.

Education

Certificate - Business Applications

The Chubb Institute
Springfield, PA
01.1995

B.S. - Communication Disorders

Penn State University
State College, PA
01.1992

Skills

  • Customer service
  • Data entry
  • Administrative support
  • Time management
  • File organization
  • Computer proficiency
  • Meeting planning
  • Dedicated team player
  • Microsoft Office Suite
  • Office management
  • Deadline oriented
  • Spreadsheet management

Accomplishments

  • Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
  • Completed payroll for staff of 8 direct reports.
  • Data Entry - Reviewed and updated patient correspondence files and database.
  • Developed and implemented volunteer database, which resulted in increased hospital efficiency and productivity.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.

Timeline

Administrative Assistant

Phoenixville Hospital
09.2018 - Current

EXECUTIVE ASSISTANT

Brixmor Property Group/Madison Marquette
01.2006 - 05.2013

SPECIALTY LEASING ASSISTANT

Kravco Company
01.2003 - 01.2004

ADMINISTRATIVE COORDINATOR

Harbison-Walker Refractories
01.1995 - 01.2003

B.S. - Communication Disorders

Penn State University

Certificate - Business Applications

The Chubb Institute

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