Kelsey Cremo
Carlisle
Summary
Compassionate Community Health Worker known for high productivity and efficiency in task completion. Specialize in health education, patient advocacy, and community outreach with strong abilities in collaboration, problem-solving, and adaptability. Excel at communication, empathy, and cultural sensitivity to enhance community health outcomes and support individual patient needs.
Overview
19
19
years of professional experience
Work History
Private Hospice Caregiver
Private Client
01.2025 - 06.2025
- Provided compassionate personal care and support to a terminally ill patient.
- Assisted with daily living activities, ensuring comfort and dignity during end-of-life care.
- Planned and made meals to accommodate patient's needs and requirements.
- Provided daily documentation to family and Hospice team
Community Health Worker-Remote Customer Service
Clark Resources
05.2024 - 01.2025
- Contracted position for Highmark Wholecare, assisting members with PA Medicaid and Medicare insurance.
- Maintained confidentiality of policyholder information in compliance with HIPAA regulations.
- Answered calls and interacted with community members to provide information on advocacy services.
- Corresponded with providers regarding reimbursement issues or other questions about a claim's status.
- Analyzed medical records, laboratory reports, and other documents related to claims processing.
- Coordinated benefits with medical insurance plans and Medicare providers.
- Submitted claim appeals and filed customer grievances.
- Scheduled doctor appointments for members needing assistance.
- Participated in outreach activities such as health fairs or community events.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated transportation for clients to medical appointments or other necessary services.
- Determined coverage by examining claim forms and supporting documents.
- Assisted with the training process of new Customer Service Representatives.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Utilized Microsoft Office on a daily basis.
Direct Support Personnel
Bloom Human Services, Inc
08.2023 - 05.2024
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Worked with cross-functional teams to achieve goals.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Drove clients to doctors' appointments and social outings.
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted individuals with daily living activities such as showering, dressing, and grooming.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Daycare Provider
KC Kiddie Care
07.2014 - 07.2023
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Instructed children in eating, resting and restroom habits.
- Provided additional support for special needs children including those with physical or mental disabilities.
- Observed and monitored children's play activities.
- Planned and implemented engaging activities to encourage creativity and expression.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Sanitized toys and equipment on a daily basis to maintain cleanliness standards.
- Maintained records of attendance, meals served, naps taken and general behavioral observations throughout the day.
- Developed age-appropriate lesson plans that included music, art, outdoor games, and reading stories.
School Nurse
Migrant Education Program
06.2008 - 08.2014
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Provided health services to students, including first aid and administering medication.
- Assisted in the management of communicable diseases among students.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Inventoried and ordered medical or office supplies or equipment.
- Investigated incidents of abuse or neglect reported by faculty members or other staff members.
- Instructed classes on nutrition, hygiene, and disease prevention.
- Applied sound decision-making process to school nursing practice.
CNA
Manor Care
12.2006 - 06.2008
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Answered patient call lights promptly and responded to requests appropriately.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Monitored food intake and output as directed by nursing staff.
- Helped residents walk with or without self-help devices.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Provided emotional support to family members during difficult times.
- Documented patient care services by charting in designated areas.
Education
High School Diploma -
Chambersburg Area Senior High School
06-2008
CNA -
Franklin County Career And Technology Center
12-2006
Associate of Science - Healthcare Administration
Harrisburg Area Community College
Harrisburg12-2025
Skills
- BLS, CPR, First Aid, and AED certified for adults and pediatrics
- CNA obtained in 2006
- HIPAA compliance
- Clinical documentation
- Compassion and empathy
- Conflict resolution
- Medication Technician
- Medical terminology
- Call center operations
- Complex Problem-solving
- Multitasking and organization
- Research
- Account updating
- Proficiency in Microsoft office
- Patient care
- Reliability and punctuality
Affiliations
- Volunteered in South Africa in an AIDS orphanage and addiction center.
- Served meals in soup kitchens and cleaned homeless shelters in New York City, Chicago and Washington, DC.
- Assisted students participating in local Special Olympics
References
References available upon request.
Education
other
Timeline
Private Hospice Caregiver
Private Client
01.2025 - 06.2025
Community Health Worker-Remote Customer Service
Clark Resources
05.2024 - 01.2025
Direct Support Personnel
Bloom Human Services, Inc
08.2023 - 05.2024
Daycare Provider
KC Kiddie Care
07.2014 - 07.2023
School Nurse
Migrant Education Program
06.2008 - 08.2014
CNA
Manor Care
12.2006 - 06.2008
CNA -
Franklin County Career And Technology Center
High School Diploma -
Chambersburg Area Senior High School
Associate of Science - Healthcare Administration
Harrisburg Area Community College
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